CRM Specialist - Performance

Company Description

Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the healthcare landscape. Our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit. Montu has been recognised as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%. Named #1 on LinkedIn’s Top Startups Australia 2024, Montu has cemented its position as the largest business of its kind outside North America and continues to evolve on its journey. This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.

Job Description

We’re on a mission to deliver exceptional, personalised experiences that create real value for our customers. We’re looking for a CRM Specialist – Performance on a 12-month max term contract (parental leave cover) to take the lead in executing, analysing, and optimising data-driven campaigns that fuel acquisition, retention, loyalty, and reactivation across our brands.

What you'll do:

• Blend hands-on campaign delivery with insight-led improvements to optimise results.
• Build and launch targeted email, SMS, and in-app journeys using Braze.
• Measure and analyse campaign performance through tools such as Looker and Hotjar.
• Identify opportunities to test, innovate, and improve campaign effectiveness.
• Collaborate with marketing, product, data, and lifecycle teams to ensure campaigns are aligned and impactful.
• Maintain a strong focus on compliance and best practice in a regulated industry.

Qualifications

• Strong background in CRM and marketing automation, ideally with Braze.
• Skilled in tracking and analysing real-time campaign performance to optimise outcomes.
• Adept at designing and executing A/B tests, applying insights to refine and evolve campaigns.
• Proficient in segmenting audiences by behaviour, preferences, and demographics for targeted engagement.
• Experienced in managing multi-channel campaigns with precision, accuracy, and attention to detail.

If you’re detail-oriented, analytical, and excited about using CRM to create measurable business impact, we’d love to hear from you.

Additional Information

You'll be joining a high-performing, fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We take pride in our driven and results-focused culture, where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.

Other benefits include:

• Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
• Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
• The freedom of a full-time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
• Mental health support through our wellbeing platform, Unmind.
• A private health insurance discount through Medibank.
• Up to 8 weeks of paid parental leave.
• Swag kits to celebrate key milestones in your journey with us.
• Enhance your home office with our work from home equipment allowance benefit.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know.