Expedia

CRM Program Manager- Automotive Experience Required

Costa Mesa, California, United States

Expedia Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive, Marketing & Advertising, Data & AnalyticsIndustries

Requirements

Candidates should possess 4 years of experience in email marketing or CRM, with experience within financial services or a subscription-based business environment, and a Bachelor's degree in marketing, business, communications, or a related field. They should have experience providing email marketing programs at the enterprise level and understand campaign performance metrics, translating data into actionable insights.

Responsibilities

As a CRM Program Manager, the individual will focus on developing and executing email, push, and SMS campaigns within the automotive space, driving awareness, engagement, and retention. This includes managing the end-to-end strategy of campaigns, owning key performance metrics, collaborating with product, marketing, and analytics teams, optimizing campaign performance through A/B testing and data-driven insights, and facilitating multi-channel digital communications programs to align with product launch milestones and customer needs.

Skills

Email Campaign Management
Push Notifications
SMS Campaigns
Data-Driven Marketing
Customer Engagement
Campaign Analytics
Lifecycle Marketing
Partner Management
Personalization Strategies

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Key Metrics

Bellevue, WashingtonHeadquarters
1996Year Founded
$3,277.3MTotal Funding
IPOCompany Stage
Consumer Goods, EntertainmentIndustries
10,001+Employees

Benefits

Competitive Paid Time Off
Travel Discounts
Healthcare Flexible Spending Accounts
Employee Assistance Program
Wellness & Travel Reimbursement
Workplace Accomodations
Medical, Dental, & Vision Insurance
Matching Gifts
New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.
CFO transition may lead to strategic shifts impacting financial management and investor confidence.
Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.
The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.
Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.
The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.
Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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