Responsibilities

The CRM MarTech Project Manager will collaborate with stakeholders to define CRM strategies that enhance customer experience and retention, analyze customer data and insights to inform campaigns and initiatives, lead the overall CRM function to coordinate and oversee project development from start to completion, interface with development teams to estimate work efforts, define milestones and manage resources, liaise with cross-functional stakeholders to ensure a thorough scoping of technical requirements and subsequent timely-delivery of projects, communicate project status, potential bottlenecks, and key deliverables to both internal and external stakeholders in an effective manner, assist in the planning and quality assurance (QA) for various data tracking events and integration projects across product lines, maintain relevant project documentation to ensure timely delivery and project milestones, and serve as a point of communication between various teams internally and vendors externally.