CPS Franchise Manager at The Coca-Cola Company

Liberia, Guanacaste, Costa Rica

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Beverages, Manufacturing, Consumer GoodsIndustries

Requirements

Bachelor’s Degree Required - Engineering (Industrial/Chemical), International Commerce or related fields
Bilingual – English & Spanish
Three to five years (experience implied)

Responsibilities

Act as the main contact point at Franchise level for issue escalation and resolution (mainly Operational requirements), liaising across multiple supply chain partners to assure on time in full supply; in addition to working closely with the secondary supply point CPS Plant LT & Functions & Customer Manager
Support the monthly S&OP process, connecting business requirements with supply chain capacities and capabilities; Help translating OU/FU/Bottlers requirements, issues and priorities into CPS actions assuring cost effectiveness performance; Fosters E2E value creation initiatives at Franchise level
Lead the CPS Customer Service processes: automation, standardization, improvement and optimization of activities
Ensure monthly operational CPFR meetings (Collaborative Partnership Forecasting and Replenishment) including service, quality, demand planning, productivity and inventory risks
Implement annual Customer Survey, supporting improvement action plans in conjunction with the plants
Manage Service Level Agreement with each plant and stakeholders
Coach and develop the Customer Operational roles, supporting the business in assigned Franchises
Lead a cross-cultural team of 2-6 fully operational direct reports that may be virtually distributed across multiple countries. Develop capability in order to maintain and exceed agreed service levels to OUs & Bottlers while leading innovative solutions to assure supply in a demanding market environment
Lead the CPS relationship with assigned Franchise, ensuring alignment across whole big sized and complex OU. Act as the main contact point in relation to issue resolution and strategic implementations, assuring on time in full supply through collaboration across the Supply Chain Partners
Support translation of requirements/issues from Franchise’s Customers into CPS plant actions, leading conversations and problem solving involving multiple plants and multiple disciplines including (Quality, Finance, Transportation, Manufacturing, Product Commercialization, etc.), ensuring fast responses, effective & sustainable solutions for the system
Lead the Customer Management team +6 Direct Reports

Skills

S&OP

Supply Chain Management

Franchise Management

Issue Resolution

Stakeholder Liaison

Operational Management

Bottling Operations

Concentrate Plant Operations

The Coca-Cola Company

Global leader in non-alcoholic beverages

About The Coca-Cola Company

The Coca-Cola Company is a major player in the beverage industry, offering a variety of non-alcoholic drinks such as soft drinks, water, sports drinks, juices, and plant-based beverages. Its products are manufactured and distributed through a network of bottling partners who handle the production, packaging, and delivery of these beverages to consumers and businesses around the world. This extensive distribution system ensures that Coca-Cola products are widely available. Unlike many competitors, Coca-Cola benefits from strong brand recognition and a diverse portfolio of popular drinks, which helps it adapt to changing consumer tastes. The company's goal is to refresh the world and positively impact communities while maintaining a commitment to sustainability.

Atlanta, GeorgiaHeadquarters

1892Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Acquisition of Billson’s Beverages may affect Coca-Cola's non-alcoholic brand image.

Economic pressures may reduce consumer spending on premium Coca-Cola products.

AI-driven campaigns could expose Coca-Cola to data privacy concerns and scrutiny.

Differentiation

Coca-Cola's vast distribution network ensures global product availability and market penetration.

Strong brand equity and marketing efforts drive consumer loyalty and market presence.

Commitment to sustainability initiatives enhances brand reputation and competitive edge.

Upsides

Growing demand for health-conscious beverages boosts Coca-Cola's low-sugar and functional drink offerings.

Direct-to-consumer sales channels enhance Coca-Cola's e-commerce presence and consumer engagement.

Popularity of plant-based diets allows Coca-Cola to expand its plant-based beverage line.

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