Production Technician II
AeroVironmentSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fluid Power, Motion Control, Industrial DistributionIndustries
Requirements
- Ability to perform customer servicing, order editing, pricing, writing, data entry, expediting, and related duties for connector products, industrial products, and fluid power products
- Capability to receive and review inquiries/orders, verify parts/assemblies, price per established practices, and contact customers/supervisors as needed
- Skills in providing application assistance, product recommendations, and making custom hose/tubing assemblies on-site
- Proficiency in entering orders into computer systems, obtaining pricing/delivery info, editing/writing orders, and handling picking/shipping
- Experience in investigating/resolving customer inquiries/complaints on deliveries/pricing within established practices
- Ability to coordinate with outside sales, fabrication, and other personnel, provide sales leads, and keep teams informed
- Competence in performing daily cycle counting, resolving deviations, updating systems, and monitoring physical inventories (entire inventory counted twice yearly)
- Skills in maintaining sales/account/cost records, preparing reports, and managing product literature/technical info
- Willingness to travel to other New England facilities as needed (e.g., events, training, coverage), with reimbursement per policy
- Commitment to supporting The Hope Group Business Management System (BMS) procedures and continual improvement
Responsibilities
- Receive and review inquiries/orders, ensure correct part identification, price per records/practices, refer issues to supervisor, and contact customers for info
- Provide application assistance, product/service recommendations, and make custom hose/tubing assemblies for customers at counter
- Enter orders into computer with all data, obtain pricing/delivery info, finalize with customer, edit/write orders, check against quotations, pick/ship orders, and assist customers at counter
- Receive/investigate customer inquiries/complaints on deliveries/pricing, supply info, initiate action/resolution, and refer policy matters to supervisor
- Coordinate with outside sales force, fabrication, and other personnel; provide leads on new customers/projects/applications
- Perform daily cycle counting, record counts, resolve deviations, update system; ensure full inventory counted twice yearly; monitor physical vs. computer inventories
- Maintain sales/account/cost records, prepare reports as instructed, manage product literature, and obtain manufacturer technical info
- Travel to other facilities as required for events, conferences, training, etc., following reimbursement policy
- Support BMS procedures/work instructions and their continual improvement
- Perform other similar/related duties as assigned by supervisor
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Counter Technician position?
This information is not specified in the job description.
Is this a remote position, or is there a required location?
This information is not specified in the job description.
What key responsibilities does the Counter Technician role involve?
The role includes receiving and reviewing inquiries and orders, providing application assistance, making custom hose and tubing assemblies, entering orders into the computer, handling customer complaints, performing cycle counting, and maintaining records.
What is the company culture or work environment like at The Hope Group?
The Hope Group is New England’s leading provider of fluid power and motion control solutions, with over 100,000 square feet of facilities, emphasizing customer reliance for solving efficiency challenges beyond just parts distribution.
Is travel required for this Counter Technician role?
Employees may be required to travel to other locations from time to time, as The Hope Group operates multiple facilities throughout the New England area.
SunSource
Distributes fluid power components and systems
About SunSource
SunSource distributes fluid power components and systems for industries such as OEM, MRO, and mobile equipment. Their services include design and engineering support, supply chain optimization, and repair capabilities, all aimed at enhancing productivity and reducing costs for clients. Unlike competitors, SunSource combines a national reach with a strong local presence, ensuring personalized customer service and technical support. The company focuses on building meaningful relationships and developing its associates, with the goal of delivering high-quality products and services that drive growth.
Windsor, CaliforniaHeadquarters
2001Year Founded
VENTURE_UNKNOWNCompany Stage
Automotive & Transportation, Industrial & ManufacturingIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Company Match
Tuition Reimbursement
Risks
Competition from online marketplaces like Amazon Business threatens traditional distributors.
Electric and hybrid equipment may reduce demand for traditional fluid power components.
Supply chain vulnerabilities could impact SunSource's ability to meet customer demands.
Differentiation
SunSource offers comprehensive services including design, engineering, and supply chain optimization.
The company has over 85 years of experience in the fluid power sector.
SunSource emphasizes associate development and strong customer-supplier relationships.
Upsides
Growing demand for energy-efficient hydraulic systems boosts SunSource's market potential.
IoT integration enhances predictive maintenance, reducing downtime and improving efficiency.
Rise of electric and hybrid equipment creates new opportunities for component supply.
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