Workplace Ops Coordinator

Employment Type: [Not Specified] Location Type: In-Office Salary: [Not Specified]

Position Overview

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. We are looking for a talented Workplace Ops Coordinator to manage front desk operations and coordinate facilities requests and services as part of the Workplace Ops team. This role involves interfacing with employees, guests, and clients, providing support, and coordinating daily operational tasks to ensure the optimal running of the workplace.

This is an in-office position, Monday - Friday, 8:00 am - 4:30 pm.

About the Team

Our vision is to create an environment where employees can do their best work, foster deep connection, and experience organizational engagement. By focusing on building and redefining Workplace Ops programs, we aim to cultivate employee engagement, productivity, and high morale through thoughtful delivery and execution of our programming.

Responsibilities

Front Desk Coordination:

• Managing daily in-office operations and providing general support to the team.
• Answering general queries from staff, managing seat booking requests, sorting mail, and handling access pass distribution.
• Supporting employee requests and monitoring internal office communication channels and the workplace management tool, Eden, daily to action same-day requests.
• Interfacing with guests visiting the office and providing support to clients by triaging requests to the Customer Experience Team.
• Liaising with on-site facility vendors for food programs, cleaning services, maintenance/repairs, and collaborating with our building operator on base building issues.
• Carrying out administrative tasks for programs including coworking, travel, and team on-sites.
• Sorting inbound mail & deliveries, coordinating internal distribution, and arranging outbound mail couriers.

Facilities & Operational Support:

• Overseeing facility requests end-to-end, including managing the maintenance ticket system for help desk, lockers, heating/cooling, lights out, leaks, and other requests.
• Scheduling repairs accordingly based on maintenance tickets.
• Managing on-site 3rd party facility vendors (pest control, compost, CO2 machines, plant care, etc.), providing vendors access, verifying work completion, and tracking invoices.
• Coordinating general maintenance repairs with 3rd party vendors, coordinating seasonal transitional maintenance, and tracking preventative maintenance requests and ad hoc projects.
• Coordinating the food service program, updating daily lunch counts, monitoring fluctuations, tracking lunch feedback, and making necessary adjustments.
• Monitoring service levels based on desk booking/occupancy, aligning lunch, pantry, coffee, and cleaning services based on in-office numbers.
• Overseeing weekly coworking logistics (employee pass management and room booking) for 3 hub cities across Canada.
• Coordinating Health & Safety measures, conducting regular safety checks (fire extinguisher, AED, first aid kit supplies), chairing the JHSC, flagging safety concerns, and ensuring overall compliance.

Company Information

Wealthsimple is the largest fintech company in Canada, with over 4 million users who trust us with more than $70 billion in assets. Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.

Application Instructions

[Not Specified]