FiscalNote

Product Operations Coordinator

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, Product ManagementIndustries

Position Overview

  • Location Type:
  • Job Type: Full Time Employee
  • Salary:

We’re looking for a Product Operations Coordinator to be the backbone of our product and development teams—helping us move faster, collaborate smarter, and deliver even more value to our customers. In this role, you’ll play a key part in scaling our product operations function, ensuring our teams stay focused, aligned, and ready to tackle the next big challenge. If you thrive on problem-solving, love optimizing workflows, and enjoy working cross-functionally, this is your opportunity to shape how we operate and grow.

About the Product Team

As a product-led company, the Product team at FiscalNote is where the magic happens. The team includes product management, project management, data products, and professional services. Product works to understand customer and market needs and to design and deliver world-class solutions that meet those needs. If you want to work in a highly engaged and collaborative environment to solve emerging challenges, Product at FiscalNote is for you.

About You

You excel at managing multiple tasks, tracking complex workflows, and ensuring smooth operations across teams. You’re proactive and know when to escalate issues to the right stakeholders to prevent bottlenecks. You have a strong analytical mindset and enjoy digging into data to identify trends, inefficiencies, and opportunities for improvement. You’re comfortable working cross-functionally, collaborating with Product Managers, Engineers, Customer Success, and Support teams. You have experience with project management tools like Jira, and you’re eager to improve processes to drive efficiency. You’re not afraid to ask questions, take initiative, and ensure that product operations run smoothly. #LI-HR1

Responsibilities

Legacy Products

  • Assist product managers in identifying recurring issues, trends, and customer pain points related to legacy systems and how to effectively communicate and triage these issues.
  • Provide regular feedback to CPO, CTO, and VP of Engineering about product stability.
  • Assist Product Managers with Jira backlog, client and internal stakeholder requests, and performance concerns for legacy products.
  • Track feature deprecations, organize internal documentation, and determine effective escalation protocol.
  • Ensure that legacy product issues are properly documented, categorized, and assigned.

Client Migrations

  • Assist CS and PMs in answering migration-related questions and preparing FAQs or guides.
  • Track customer migration progress, flag issues, and update documentation.
  • Maintain migration tracking dashboards, compile feedback, and highlight trends for decision-making.
  • Ensure that technical dependencies are accounted for and migration blockers are escalated.

Customer Insights & Feedback Loops

  • Collect, organize, and analyze customer feedback to surface trends that inform product strategy.
  • Develop and maintain reporting dashboards that provide visibility into customer pain points and adoption trends.
  • Work with Product and Customer Success teams to close the feedback loop with users and ensure insights lead to action.

Operational Efficiency & Performance Tracking

  • Assist in defining and monitoring team performance metrics related to product development, releases, and issue resolution.
  • Partner with engineering, design, and product teams to remove bottlenecks and streamline workflows.
  • Support sprint planning and backlog management by ensuring clear prioritization and alignment with business goals.

Capital Expenditures (Capex) & Budget Tracking

  • Help track Capex spending related to product and engineering investments.

Additional Responsibilities

  • Support process improvements that enhance cross-team collaboration and knowledge sharing.
  • Assist in creating internal playbooks and training materials for new and existing product processes.
  • Work with stakeholders to improve go-to-market readiness, ensuring that customer-facing teams are equipped with the latest information.

Skills

Workflow Optimization
Cross-functional Collaboration
Data Analysis
Project Management
Jira

FiscalNote

Legislative and regulatory data platform

About FiscalNote

FiscalNote provides legislative and regulatory data to help clients understand and comply with government regulations. Its main product is a technology platform that collects and analyzes information from various sources, offering clients insights and predictive analytics to aid in decision-making. Unlike competitors, FiscalNote focuses on a subscription model that includes access to its platform and additional premium services like customized reports and consulting. The company's goal is to empower businesses, non-profits, and government agencies to navigate complex regulations effectively while fostering a supportive work environment for its employees.

Washington, District of ColumbiaHeadquarters
2013Year Founded
$243.4MTotal Funding
IPOCompany Stage
Data & Analytics, Government & Public Sector, Enterprise SoftwareIndustries
201-500Employees

Benefits

Health - The health of you and your family is important to us — so much so that we subsidize a large portion of healthcare premiums for not only you, but also your dependents. Our FSA allows you to shuttle tax-free dollars for out-of-pocket health care costs. An onsite gym greases the wheels for your workout needs.
Paid Time Off - We recognize refreshed employees are productive employees. We do not put a number on the amount of days an employee can take off which allows them to take time away from work to recharge as they need it.
Commuting - Travel to work can be expensive, so on top of contributing toward your commuting expenses – including garage parking and public transit – we offer a corporate bikeshare membership at a steep discount. We also allow employees with pricier commutes to dedicate pretax dollars toward their travel.
Retirement - Your long term well-being is directly tied to your ability to save for the future. By offering a match on contributions you make to a company-sponsored 401(k), we make it hard not to think about the later years.
Parental Leave - Building your family is just as important as building our business. We’re happy to empower our employees to spend time with their new little ones by providing 18 weeks of paid maternity and paternity leave after a year of service to the company.

Risks

Leadership transition to Josh Resnik may cause strategic shifts or instability.
Dependency on partnerships like Creolytix could impact performance if they underperform.
Expansion into Europe may expose FiscalNote to unfamiliar regulatory environments.

Differentiation

FiscalNote uses AI and big data for predictive analytics in government actions.
The platform offers real-time legislative predictive capabilities and enterprise collaboration tools.
FiscalNote's subscription model includes premium services like customized reports and consulting.

Upsides

Partnership with ProRata.ai enhances AI-driven legislative analysis capabilities.
AI sorting feature in Fireside optimizes constituent relationship management.
Strategic partnership with Creolytix expands AI-driven security solutions in Europe.

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