Customer.io

Contract Rev Ops Analyst

Americas

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Marketing & AdvertisingIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Contract
  • Length of Contract: 6 months (potential extension)
  • Job Type: Revenue Operations Analyst

This role is focused on improving process efficiency, maintaining clean documentation, managing cross-functional projects, and ensuring accurate lead routing and data flow across systems. The ideal candidate will have strong analytical thinking, a process-driven mindset, and a passion for driving operational clarity across sales, marketing, and customer success teams.

Responsibilities

  • Map, document, and continuously improve key revenue processes across the sales funnel, identifying bottlenecks and areas for optimization.
  • Own and maintain process documentation to ensure internal alignment, transparency, and consistency across global teams.
  • Partner with stakeholders in Sales, Marketing, Customer Success, and Systems to scope and implement operational improvements.
  • Manage and coordinate cross-functional projects that impact revenue teams, ensuring timely execution, stakeholder communication, and clear project tracking.
  • Support and improve lead/account routing logic and workflows to ensure speed-to-lead and alignment with go-to-market strategy.
  • Help with territory planning and account ownership within the CRM, ensuring accurate assignments and clean data.
  • Conduct process audits and identify opportunities for automation and scalability within core GTM workflows.
  • Collaborate with RevOps leadership to align operational efforts with broader revenue goals and initiatives.
  • Assist in the creation of SOPs, training materials, and enablement documentation to support new processes or tool rollouts.
  • Monitor system usage, data accuracy, and process adherence to ensure compliance and effectiveness.
  • Work with systems administrators to implement updates and workflows that reflect evolving business needs.
  • May be required to support the team with Deals Desk responsibilities and processes.

Skills and Qualifications

  • Strong understanding of GTM processes, including lead management, sales stages, and routing logic
  • Proficiency in CRM platforms (e.g., Salesforce) and project management tools (e.g., Notion, Linear)
  • Excellent documentation skills with high attention to detail and clarity
  • Strong analytical and problem-solving skills; able to interpret data and process flows effectively
  • Excellent collaboration and communication skills with the ability to work cross-functionally
  • Experience with process mapping tools (e.g., Miro) is a plus
  • Comfortable with change management and stakeholder coordination
  • Experience as a Salesforce system administrator with Lightning UX (or equivalent experience)

Application Instructions

  • No specific application instructions provided in the job description.

Company Information

  • No company information provided in the job description.

Skills

Revenue Operations
Process Mapping
Documentation
Cross-functional Project Management
Data Analysis
CRM Management
Automation
Stakeholder Communication
Operational Improvement
SOP Development

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.

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