Customer.io

Contract Rev Ops Analyst

Americas

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Marketing & AdvertisingIndustries

Requirements

Candidates should possess a strong understanding of GTM processes, including lead management, sales stages, and routing logic, and proficiency in CRM platforms such as Salesforce and project management tools like Notion or Linear. Experience as a Salesforce system administrator with Lightning UX, along with familiarity with tools like marketing automation software, PlanHat, LinkedSquares, RevenueHero, Gong, or s, is preferred. Strong analytical and problem-solving skills, excellent documentation skills, and comfort with change management and stakeholder coordination are also required.

Responsibilities

The Contract Rev Ops Analyst will map, document, and continuously improve key revenue processes across the sales funnel, identifying bottlenecks and areas for optimization. They will own and maintain process documentation to ensure internal alignment, transparency, and consistency across global teams, partner with stakeholders in Sales, Marketing, Customer Success, and Systems to scope and implement operational improvements, manage and coordinate cross-functional projects, support and improve lead/account routing logic and workflows, assist in territory planning and account ownership within the CRM, conduct process audits, collaborate with RevOps leadership, and create SOPs, training materials, and enablement documentation. The role may also involve supporting the team with Deals Desk responsibilities and processes, monitoring system usage, and working with systems administrators to implement updates and workflows.

Skills

Revenue Operations
Process Mapping
Documentation
Cross-functional Project Management
Data Analysis
CRM Management
Automation
Stakeholder Communication
Operational Improvement
SOP Development

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Key Metrics

Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.

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