Customer Support Specialist

Position Overview

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.

At Bloomerang, we are in the business of creating thriving employees. You'll be a part of a mission-driven culture built on the core values of Simplify, Care, and Act. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

As a Customer Support Specialist, you will provide excellent customer service and day-to-day support for Bloomerang customers by answering questions via email, live chat, and phone.

Responsibilities

• Assist our wonderful customers with the Bloomerang software.
• Ensure proper software utilization by each of our customers.
• Conduct new customer implementations and training.
• Develop and deliver training webinars to both our customers and internal employees.
• Write and create help documents and videos.
• Assist with general software quality assurance and testing.
• Provide software design and functionality feedback to our Product Development team.

Requirements

• A background in providing top-notch customer service.
• Superb written and verbal communication.
• The ability to solve problems quickly.
• A keen troubleshooting ability, and general comfort with computers and software technology.

Compensation

• Salary Range: $18.00 - $22.00 per hour
• May be eligible for a discretionary bonus.
• Actual compensation will depend on skills, experience, qualifications, and location, as well as applicable employment laws.

Benefits

• Health + Wellness: Generous health, vision, and dental insurance options, plus HealthiestYou for convenient, confidential access to doctors 24/7.
• Time Off: Competitive PTO package including 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and paid parental leave.
• 401k: 401k match to help invest in your future.
• Equipment: Everything you need to be successful, shipped directly to your door.

Location

• Employment Type: Full-time
• Location Type: Fully Remote
• Working Hours: Monday through Friday (actual hours depend on timezone and business need).
• Visa Sponsorship: Not offered.
• Relocation Assistance: Not offered.

Application Instructions

• Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.

Company Information

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Employment with Bloomerang is contingent upon signing a Proprietary Information and Inventions Agreement, satisfactory completion of our pre-employment background check, and satisfactory proof of legal authorization to work in the United States. In accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for Employment. Any criminal offenses or crimes that are related to material duties of the role will not be considered.