Consumer Health & Medtech Client Service Manager at IQVIA

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Health, Medtech, HealthcareIndustries

Requirements

Strong communicator with talent, hard work, and dedication
Ability to build relationships with key stakeholders through face-to-face interaction
Thorough understanding of clients' businesses and marketplaces, including current news and developments
Experience in client service, relationship management, and driving satisfaction in Consumer Health & MedTech sectors

Responsibilities

Build strong relationships with key stakeholders in client base through regular interactions
Deliver client service excellence in line with Service Level Policies and contractual obligations for Tier 1 clients
Take overall responsibility for annual Information renewal, quotation, and proposal generation processes
Identify areas to grow the Information business through provision of Premium Support Services (PSS)
Identify potential threats to the existing IQVIA Information business (e.g., dissatisfaction, competitive activity, low usage) and take corrective action or escalate
Collaborate with Team Leader and Business Development team to manage clients and share leads timely
Be accountable for all Service Core Management Processes in line with the Client Service Operating model
Be a trusted partner by understanding clients and their marketplaces
Lead the Service Framework by resolving and proactively addressing client service issues for full satisfaction
Be accountable for all service-related actions, client queries, and delivery of contracted services, including post-delivery reviews
Provide Client Delivery team with information for query investigation and report changes; perform initial analytics for data queries
Support all processes where required
Collaborate with cross-functional teams to identify, resolve, and communicate client issues, including TPA and Data Disclosure requests
Manage structured service review meetings (agendas, actions, timely delivery)
Ensure adherence to all service boundaries and processes
Ensure compliance with use of templates and adherence to Client Service team operating model
Ensure compliance in storing and updating client materials in central repository
Deliver presentations and training on IQVIA information services, products, and platforms as required
Continually develop and update own knowledge

Skills

Client Relationship Management

Stakeholder Engagement

Service Delivery

Contract Management

Client Renewal

Proposal Generation

Account Management

Customer Satisfaction

Business Development

Premium Support Services

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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