Consultant at Incode Technologies

Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Finance, Government, Retail, Hospitality, GamingIndustries

Requirements

2 to 4 years of experience
Experience in consulting firm leading customer projects with demonstrated analytic and problem solving skills
Previous Customer Success in enterprise and / or SaaS environment is a plus
Strong project/program management skills
Technical acumen to allow effective articulation of Enterprise capabilities & offerings highly preferred
Excellent communication skills with the ability to distill complex issues
Comfort with large data sets and ability to extract business insights from analysis
Comfort with ambiguity and a rapidly evolving business landscape
Solid stakeholder management skills, both for internal and external stakeholders
Experience working in an organization that develops mobile apps and services for enterprise customers
Working knowledge of biometrics or identity software is ideal
Proven track record of resolving issues and risks in a cross functional and collaborative way
Confident, and you easily build relationships when working with your customers and internal partners
Naturally curious, eager to learn and proactive in sharing knowledge

Responsibilities

Manage all stages of customer relationship
Implementation (it’s all about project management)
Building amazing client relationships by providing exceptional service
Insight presentations (data analysis and interpretation) for clients and their executive teams
Manage any key issues and risks
Provide expert knowledge and support to our growing client base, through a consultative approach to deliver successful outcomes for our clients
Working collaboratively with the rest of the Client Success team to provide red-carpet support to our clients
Engage Solution Engineers and other Incoders as needed to provide solutions and guide customers through implementations and successfully transition into production phase, resulting in accounts growth
Make impactful and creative decisions
Able to develop processes to scope out Enterprise Customer requirements correctly
Build a methodology that delivers continuous results and measures success
Provide customer support and solve issues in integration and production leveraging knowledge of product and interactions with Customer success, Engineering and QA teams
Find creative solutions to customer requests and provide customers an experience that they will LOVE!

Skills

Key technologies and capabilities for this role

Customer SuccessProject ManagementAgile DeliveryClient Relationship ManagementData AnalysisRisk ManagementInsight Presentations

Questions & Answers

Common questions about this position

What is the location for this Enterprise Customer Success Manager role?

The position is located in Argentina.

What experience is required for this position?

Candidates need 2 to 4 years of experience in a consulting firm leading customer projects with demonstrated analytic and problem-solving skills.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of work environment can I expect at Incode Technologies?

The role involves working in a highly collaborative and global environment with teams like Product Managers, Delivery, DevOps, Infrastructure, and Business Operations.

What makes a strong candidate for this Enterprise Customer Success Manager position?

Strong candidates are high energetic, collaborative individuals with experience leading customer projects, strong project management skills, analytic abilities, and a consultative approach in a global team setting.

Incode Technologies

Identity verification and authentication platform

About Incode Technologies

Incode provides an identity verification and authentication platform that helps businesses identify legitimate users and prevent fraud. The platform uses an AI-driven, fully automated system to offer quick and seamless verification for genuine users, while also providing tools to re-engage customers and boost conversions. Incode's technology includes advanced features like deepfake detection and deterministic identity checks, making it effective against sophisticated fraud attempts. Their Verify solution is designed for enterprises to manage customer verifications throughout the user journey, while Incode Workforce uses facial biometrics for employee authentication to safeguard critical interactions. Additionally, Incode Age Assurance assists companies in adhering to age-related regulations. The goal of Incode is to enable businesses to achieve their security and compliance objectives, allowing them to concentrate on growth.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$250.1MTotal Funding

SERIES_BCompany Stage

Government & Public Sector, Cybersecurity, AI & Machine LearningIndustries

201-500Employees

Benefits

Meaningful Equity

Flexible Work Hours

Unlimited Paid Time Off

Wellness Program

401(k) Retirement Plan

Risks

Emerging startups in biometric identity verification could erode Incode's market share.

Rapid advancement of deepfake technology threatens Incode's facial recognition systems.

Privacy concerns and regulatory scrutiny could impact Incode's operations and compliance costs.

Differentiation

Incode is a leader in enterprise-grade facial recognition, recognized by the US Government.

Incode's AI-first, fully automated system offers low friction and instant verification.

Incode's Verify solution provides comprehensive customer verifications from account creation to ongoing authentications.

Upsides

Incode's acquisition of MetaMap enhances its identity verification services and market share.

Partnership with Okta positions Incode as a leader in innovative security solutions.

Recognition by NIST boosts Incode's credibility in age estimation and verification.

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