Senior Customer Success Manager- Life Sciences
H1Salary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Enterprise Software, HealthcareIndustries
Requirements
Candidates should possess a bachelor's or master's degree in Computer Science or Life Science Industry, along with 3+ years of experience in the Life Sciences and 5+ years of customer-facing and business analyst experience. Strong knowledge of the product implementation process, customer service skills, and communication skills are required, as well as an open-minded approach and team spirit, coupled with excellent innovation capability.
Responsibilities
The Consultant will serve as the critical bridge between internal and external product stakeholders and software development teams, gathering business and technical requirements to drive effective conversations and minimize rework. They will possess business and technical knowledge to communicate effectively with customers, manage relationships with clients and stakeholders through strong negotiation skills, and act as a liaison with end-user clients during software development. Furthermore, the role involves analytical problem-solving skills to provide optimal solutions, writing and maintaining useful documentation, creating Requirement Traceability Matrices, and delivering implementation solutions in commercial life science, including analysis of customer requirements, proposal development, and support for the pre-sales phase.
Skills
Requirement analysis
Solution design
Communication
Analytical skills
Problem-solving
Negotiation
Stakeholder management
Software development
Veeva Systems
Quality and regulatory software solutions provider
About Veeva Systems
Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.
Key Metrics
Pleasanton, CaliforniaHeadquarters
2007Year Founded
$6.8MTotal Funding
IPOCompany Stage
Enterprise Software, Healthcare, Consumer GoodsIndustries
5,001-10,000Employees