Solutions Consultant

Position Overview

• Location Type: Remote (Preference for candidates working remotely throughout the US, with occasional travel and potential for hybrid schedule in Phoenix, AZ or Plano, TX - 3 days/week)
• Employment Type: Full-Time
• Salary: Not provided in the text
• Brief Description: The Solutions Consultant will be responsible for facilitating live virtual training sessions, webinars and implementing Professional Services solutions for new and existing Virtuous clients. This role may include occasional travel and facilitation of live, in-person training sessions. Additionally, as an internal product expert, Solutions Consultants will provide support to internal teams and collaborate with other subject matter experts as needed.

Requirements

• Thorough understanding of Virtuous suite of products.
• Ability to effectively convey complex information to both customers and internal staff.
• Collaboration skills to design and implement solutions for Virtuous customers.
• Project management skills to scope, define, manage, and deliver custom services.
• Documentation skills to create technical process and visual workflows.
• Training and webinar delivery skills with clarity and quality.

Responsibilities

• Facilitate live virtual training sessions and webinars.
• Implement Professional Services solutions for Virtuous clients.
• Provide support to internal teams.
• Collaborate with other subject matter experts.
• Design and implement custom services, including integrations, scripts, and automations.
• Manage custom services projects from kickoff through delivery.
• Document technical process and visual workflows.
• Deliver end-to-end projects/solutions.
• Provide QA/UAT support.

Company Information

About Us: Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving. Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits. We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do. The ideal candidate for Virtuous embodies our values by: - Asking questions with a spirit of curiosity - Giving feedback freely with candor & grace, welcoming it in return - Displaying a passion for philanthropy and technology - Serving with joy. Everyone is willing to make the coffee! - Celebrating the wins & milestones of others - Assuming good intent & demonstrating trust in others - Pursuing relationships with people different from themselves & creates space to be human Find our core values & more here.

Application Instructions

• Not provided in the text