Social Community Manager (Contract)
Cantina$62,400 - $124,800/year
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Internet, Social MediaIndustries
Requirements
Candidates must have previous experience as a moderator on Reddit, familiarity with Zendesk or similar ticketing systems, proven experience in providing first-line support in a customer service environment, excellent verbal and written communication skills, and strong analytical skills with the ability to troubleshoot issues effectively. Experience working in a team-oriented environment and collaborating with cross-functional teams is also required.
Responsibilities
The Community Support Specialist will handle and resolve ticketed support requests from moderators promptly and effectively, provide first-line support for non-technical issues raised by Reddit users, escalate complex issues to appropriate teams and follow up to ensure resolution, collaborate with cross-functional teams to identify and implement improvements in moderator support processes, maintain comprehensive documentation of support interactions and resolutions, and stay updated on platform changes and community guidelines to provide accurate support.
Skills
Ticketing systems
Zendesk
Customer support
Communication skills
Troubleshooting
Community moderation
Online platform for community discussions and content
About Reddit
Reddit is an online platform that allows users to post, vote, and comment on content within various communities based on shared interests. Users can engage in discussions on a wide range of topics, from news and sports to entertainment and hobbies. The platform features a unique voting system where content can receive upvotes or downvotes, helping the most popular posts gain visibility. Reddit generates revenue primarily through advertising, premium memberships, and the sale of virtual goods like Reddit Coins. Unlike many other social media platforms, Reddit emphasizes community-driven content and discussions, creating a space for authentic interactions among users. The goal of Reddit is to foster engagement and connection among its diverse user base.
San Francisco, CaliforniaHeadquarters
2005Year Founded
$1,177.1MTotal Funding
IPOCompany Stage
Consumer Software, EntertainmentIndustries
1,001-5,000Employees