Reddit

Community Operations - Customer support role

Ireland

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Internet, Social MediaIndustries

Position Overview

  • Location Type:
  • Job Type:
  • Salary:

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com.

We are seeking a Community Support Specialist to join our Community Support Team. This role will primarily focus on managing ticketed support requests from our community of moderators. You will be responsible for efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the moderator support experience. Additionally, you will provide ticketed support to Reddit users and moderators.

Key Responsibilities

  • Handle and resolve ticketed support requests from moderators promptly and effectively.
  • Provide first-line support for non-technical issues raised by Reddit users.
  • Escalate complex issues to appropriate teams and follow up to ensure resolution.
  • Collaborate with cross-functional teams to identify and implement improvements in moderator support processes.
  • Maintain comprehensive documentation of support interactions and resolutions.
  • Stay updated on platform changes and community guidelines to provide accurate support.

Qualifications

  • Previous experience as a moderator on Reddit is required.
  • Familiarity with Zendesk or similar ticketing systems.
  • Proven experience in providing first-line support in a customer service environment.
  • Excellent verbal and written communication skills.
  • Strong analytical skills with the ability to troubleshoot issues effectively.
  • Experience working in a team-oriented environment and collaborating with cross-functional teams.

Preferred Qualifications

  • Knowledge of Reddit's platform and community dynamics.
  • Fluency in English and at least one additional European language (French, Italian, Spanish, or German).
  • Previous experience in customer support or community management roles.

Company Information

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Skills

Ticketing systems
Zendesk
Customer support
Communication skills
Troubleshooting
Community moderation

Reddit

Online platform for community discussions and content

About Reddit

Reddit is an online platform that allows users to post, vote, and comment on content within various communities based on shared interests. Users can engage in discussions on a wide range of topics, from news and sports to entertainment and hobbies. The platform features a unique voting system where content can receive upvotes or downvotes, helping the most popular posts gain visibility. Reddit generates revenue primarily through advertising, premium memberships, and the sale of virtual goods like Reddit Coins. Unlike many other social media platforms, Reddit emphasizes community-driven content and discussions, creating a space for authentic interactions among users. The goal of Reddit is to foster engagement and connection among its diverse user base.

San Francisco, CaliforniaHeadquarters
2005Year Founded
$1,177.1MTotal Funding
IPOCompany Stage
Consumer Software, EntertainmentIndustries
1,001-5,000Employees

Benefits

Comprehensive health benefits
Flexible unlimited vacation days & monthly global wellness days
Family planning funds & 4+ months paid parental leave
Personal & professional development funds
Paid volunteer time off
Workspace & home office benefits

Risks

Reliance on advertising revenue faces competition from platforms like TikTok and Instagram.
AI tools like 'Reddit Answers' may raise privacy and data usage concerns.
NFT market expansion exposes Reddit to volatility and regulatory scrutiny.

Differentiation

Reddit's unique voting system promotes engaging and authentic content discovery.
The platform's diverse communities cater to a wide range of interests and discussions.
Reddit's AI-powered tools enhance user experience and content moderation.

Upsides

Reddit's confidential IPO plans signal potential growth and market expansion.
AI-driven content moderation can improve user safety and platform reliability.
Expansion into blockchain and NFTs opens new revenue streams and user engagement.

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