Community Manager at WeWork

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Coworking, Flexible WorkspaceIndustries

Requirements

Report to buildings managed each day (generally 2-4 buildings)
Work with members from various backgrounds/industries or focus on Enterprise clients (depending on location)
Adapt to different holidays, technical systems, operational/relationship requirements, and property management for Enterprise locations

Responsibilities

Assume ownership and manage relationships with key accounts in multiple buildings
Ensure all accounts have an assigned point of contact
Meet with members to resolve issues, process terminations, and handle complex matters
Serve as point of escalation and final decision maker on WeWork policies/procedures
Monitor Medallia escalation process to ensure proper addressing of alerts
Be accountable for member retention, Net Promoter Scores, and overall satisfaction
Review Net Promoter Scores/member satisfaction results and implement building-specific improvement plans
Lead building site tours for VIPs as needed
Communicate and drive success of business updates, process changes, initiatives, and goals to the team
Ensure quality/upkeep standards and SLAs for member requests are met
Hold team accountable for operational policies/standards
Engage with Landlords (with Asset Director/Real Estate) on building escalations
Escalate recurring 3rd-party vendor issues to appropriate teams
Be accountable for building-level Opex with Building Operations team
Conduct tours for potential new members, sharing tailored benefits
Analyze cluster ancillary revenue data, drive initiatives to increase it (e.g., events, partnerships, parking), and partner with central teams
Oversee Community responsibilities for Member companies in buildings without Community presence (including operational duties, liaising with Sales/Account Management, supporting contracts)
Oversee and lead teams in buildings to execute on responsibilities

Skills

Key technologies and capabilities for this role

Community ManagementMember EngagementCustomer ExperienceMembership RetentionRelationship ManagementEvent PlanningProperty Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is not a remote position; you will be required to report to buildings you manage each day and oversee the member experience in each building in your portfolio.

What is the salary or compensation for the Community Manager role?

This information is not specified in the job description.

What key responsibilities does a Community Manager have at WeWork?

Key responsibilities include managing member relationships and retention, resolving issues, monitoring Net Promoter Scores, leading site tours, and ensuring building operations meet quality standards and SLAs.

What is the company culture like at WeWork?

WeWork is united by a desire to build a global community, with a purpose to give members support to do their best work and space to take ideas to new heights, leading the future of work.

How many buildings will I manage as a Community Manager?

You will generally manage 2-4 buildings in your portfolio and own the member experience in each.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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