[Remote] Billing Manager at Scribe

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Data-driven operator who uses metrics, trends, and root-cause analysis to diagnose issues, drive decisions, and improve DSO, billing accuracy, and operational efficiency
Self-starter with high ownership, comfortable taking messy, ambiguous problems and independently creating structure, clarity, and scalable solutions without waiting for perfect inputs
Thrives in fast-paced, high-growth environments, staying calm and effective amid shifting priorities, incomplete information, and rapidly evolving business needs
Execution-focused and relentless on follow-through, consistently driving tasks and cross-functional dependencies to completion and holding others accountable to timelines and quality standards
Exceptional cross-functional communicator who builds trust across Finance, RevOps, Sales, CS, and Support, translating complex billing or contract details into clear, actionable next steps
Experienced Billing and AR professional with strong operational rigor and passion for solving ambiguous problems

Responsibilities

Stabilize and scale the billing engine by building repeatable workflows for Enterprise billing, ensuring every new deal, renewal, and expansion is billed accurately and on time as volume doubles
Reduce DSO to industry benchmarks by implementing a structured collections strategy, strengthening cross-functional communication with Sales/CS, and establishing clear escalation paths for overdue accounts
Create visibility into Billing & AR performance by developing a KPI reporting cadence (DSO, aging, cash collections, billing accuracy) and delivering actionable insights to Finance and senior leadership
Improve order-to-cash data quality and handoffs by partnering with RevOps, Support, Sales, and CS to align contract terms, pricing, and customer data, reducing billing exceptions and rework
Enhance the customer billing experience by establishing a consistent process for responding to billing inquiries, clarifying contract/billing terms, and reducing inbound questions through better documentation and communication
Build the foundation for future automation and scale by identifying process gaps, documenting core billing and AR workflows, and proposing system or tooling enhancements (e.g., Stripe Billing configurations, integrations, or automation opportunities)

Skills

Key technologies and capabilities for this role

Billing OperationsAccounts ReceivableCollectionsDSO ReductionEnterprise BillingWorkflow OptimizationRevOpsCross-Functional CollaborationFinancial OperationsProcess Scaling

Questions & Answers

Common questions about this position

Is this Billing Manager position remote?

Yes, the position is fully remote.

What skills and experience are required for the Billing Manager role?

The role requires experience as a Billing and AR professional with strong operational rigor, a passion for solving ambiguous problems, and the ability to partner cross-functionally across Finance, RevOps, Sales, Customer Success, and Customer Support.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Scribe?

Scribe values builders aspiring to master their crafts, deep care for teammates, winning together, and embraces values like Accelerate impact, Raise the bar, Make our users heroes, Clear is kind, Rapid learning machine, and One team one dream.

What makes a strong candidate for the Billing Manager position?

A strong candidate is an experienced Billing and AR professional with operational rigor, who excels at solving ambiguous problems and partnering cross-functionally to scale billing operations amid rapid growth.

Scribe

AI-powered platform for creating guides

About Scribe

ScribeHow provides a platform for creating how-to guides and training documents using artificial intelligence. The platform automatically generates step-by-step guides for any web or desktop process, which helps businesses save time and resources by eliminating the need for manual documentation. It also features automatic redaction of sensitive information from screenshots to ensure compliance with data protection regulations. ScribeHow operates on a freemium model, allowing users to access a free version with the option to upgrade for more features. This approach attracts a diverse range of customers, from small businesses to large corporations. The user-friendly interface has been recognized for simplifying the guide creation process, contributing to the growth of businesses that use it.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$53.5MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Cybersecurity, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Parental Leave

Remote Work Options

Home Office Stipend

Risks

Competition from Google and Microsoft could overshadow Scribe's AI offerings.

Rapid revenue growth may lead to operational challenges if not managed properly.

The freemium model poses financial risks if conversion rates to paid plans are low.

Differentiation

Scribe uses AI to automate step-by-step guide creation, saving time and resources.

The platform's automatic redaction feature ensures compliance with data protection regulations.

Scribe's freemium model attracts a broad range of customers, from small to large businesses.

Upsides

Scribe's revenue grew 400% last year, indicating strong market demand.

The rise of remote work increases demand for Scribe's asynchronous documentation capabilities.

Scribe's integration with tools like Asana and Trello enhances its utility for project management.

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