Community Manager at Notion

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Hands-on experience in managing online community programs, including stellar written and verbal communication skills to build positive relationships 1:1 and at scale
Strong understanding of what motivates and engages online communities
Strong cross-functional collaboration skills
2-5 years of community management experience with demonstrated ability to build and engage healthy online communities
Experience with Slack or Discord platform administration, moderation, and familiarity in additional community management tools (e.g., CommonRoom, Bevy, Airtable, etc.)
Strong written and verbal communication skills with demonstrated ability to foster belonging, be a trusted representative to a diverse community, and resolve community issues
Self-motivated with excellent project management skills to balance multiple initiatives simultaneously
Experience with cross-functional collaboration and stakeholder management

Responsibilities

Own day-to-day relationship-building, regular engagement, and growth of Notion Ambassadors and Campus Leaders, ensuring members understand program expectations, get assistance when needed, and most importantly are excited to participate
Own and build community programming that engages and motivates members to share or dive deeper into Notion
Own regular program processes and resources, such as accepting applications, onboarding, developing comms/FAQs, coordinating product beta opportunities, and helping facilitate community-hosted activities
Contribute to overarching community strategy at Notion and help evolve program perks, events, and expectations to make these “must join” communities
Collaborate with the wider Community Marketing team to help design and execute community activations, swag drops, event series, and help identify opportunities to integrate Notion’s communities into broader marketing campaigns or product launches
Collaborate with regional Community Managers to help ensure application processes, new tools/platforms, and other updates are rolled out uniformly for smooth member experiences

Skills

Key technologies and capabilities for this role

Community ManagementOnline CommunitiesAmbassador ProgramsCampus LeadersWritten CommunicationVerbal CommunicationCommunity StrategyProgram ManagementStakeholder EngagementCommunity Marketing

Questions & Answers

Common questions about this position

What is the salary for the Community Manager role?

This information is not specified in the job description.

What is the location and work arrangement policy at Notion?

Notion is an in-person company that requires employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office, including a third day.

What skills are required for the Community Manager position?

The role requires hands-on experience in managing online community programs, stellar written and verbal communication skills to build positive relationships 1:1 and at scale, strong understanding of what motivates and engages online communities, and strong cross-functional collaboration skills.

What is the company culture like at Notion?

Notion is passionate about building a company as diverse and creative as the millions of people it reaches worldwide, with a focus on mission-driven work to empower everyone to tailor their software, and it maintains an in-person work environment to support team collaboration.

What makes a strong candidate for this Community Manager role?

A strong candidate has hands-on experience managing online community programs, excellent communication skills for building relationships, deep knowledge of community motivation, and strong cross-functional collaboration abilities to contribute to strategy and team efforts.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend

Risks

Increased competition from AI-enhanced tools like Evernote.

Potential trust issues with AI features due to factual inaccuracies.

User resistance to adopting new productivity tools.

Differentiation

Notion combines note-taking, task management, and databases into a single platform.

The platform offers customizable workspaces for personal and collaborative use.

Notion AI assists with tasks like text generation and predictive analytics.

Upsides

Integration with Slack and Google Drive enhances workflow automation.

Acquisition of Skiff strengthens Notion's privacy offerings.

Standalone apps like Notion Calendar expand Notion's modular productivity solutions.

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