[Remote] Sr. Community Manager at LivePerson

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3–5 years of experience in SaaS or technology community management, customer engagement, or enablement roles
Proven ability to build relationships and foster engagement across technical and business audiences
Familiarity with community platforms (e.g., HigherLogic, Gainsight, Influitive, Mighty Networks)
Strong communication and storytelling skills; comfortable translating complex SaaS topics into accessible insights
Highly attuned to change management cycles and documentation requirements
Data-driven mindset with basic analytics experience (e.g., engagement dashboards, customer health metrics)
Passion for driving the success of the customers, partners, and employees

Responsibilities

Manage and grow the customer and partner community across online platforms and events
Facilitate meaningful discussions around AI use cases, success stories, and solution adoption
Drive peer-to-peer collaboration through user groups, office hours, and customer showcases
Recognize and cultivate champions who advocate for responsible and scalable AI adoption
Collaborate with Marketing and Product teams to highlight innovations and customer outcomes, creating advocacy campaigns to drive adoption
Support community campaigns tied to launches, product updates, and enablement milestones
Work hand in hand with Product to ensure timely updates to Community align
Track and analyze engagement metrics — member growth, activity, sentiment, and topic trends
Provide feedback loops to Product and CX teams to inform roadmap priorities and customer health
Surface emerging use cases and adoption blockers from community discussions
Support quarterly business reviews with community insights that tie to ARR, retention, and expansion
Manage daily community operations including moderation, tagging, and knowledge curation
Partner with Enablement and Learning Management System to integrate community learning paths and resources
Ensure the community is a seamless extension of the customer journey — from onboarding to expansion
Uphold governance, privacy, and trust principles in all interactions

Skills

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters

1995Year Founded

$40.5MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Tuition Reimbursement

Wellness Program

Mental Health Support

Flexible Work Hours

Remote Work Options

Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.

Rapid AI advancements may require significant R&D investment to maintain competitiveness.

Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.

The company partners with industry leaders like Telnyx to enhance real-time communication.

LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.

Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.

Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

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