[Remote] Community and Education Services Administrator at SailPoint

Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Identity ManagementIndustries

Requirements

Strong troubleshooting skills
Highly organized and able to prioritize and process several tasks concurrently
Initiative to take ownership of issues and drive to resolution
Ability to communicate effectively while ensuring compliance with set processes and procedures
Excellent attention to detail and strong organizational skills
Excellent communication and problem-solving skills
2+ years of technology company experience
Knowledge of one or more of the following is an asset: Jive, Lithium, Khoros, SalesForce, Learndot, Zendesk, API, Business Intelligence Tools (like Tableau), HTML, XML, NodeJS, and CSS is a plus

Responsibilities

Configure roles, groups, permission sets and page level access as directed by policy or the Community Manager
User management – provision, de-provision and edit accounts (Khoros) for non-SailPoint employees, where automation does not do so
Monitor ticket queue for requests and resolve issues
Examine and correct Salesforce Customer Relationship Management data where errors exist
Creates and distributes periodic community reports on usage, user numbers, pageviews, search trends, etc. Ad-hoc reports as required
Responsible for ensuring that the universities and communities technology infrastructure is operating effectively, efficiently, and securely
Collaborates with Customer Success, Operations, Community, Education Services, and Support teams to ensure seamless functioning for users. Assists all team members with education services administration tasks

Skills

Khoros

Salesforce

CRM

User Provisioning

User De-provisioning

Troubleshooting

Reporting

Permission Management

Role Configuration

Change Management

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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