Commercial Teammate French Speaking

Ireland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

E-commerceIndustries

Requirements

Candidates should be fluent in both written and verbal English and French, possess experience with buying and selling on eBay, and demonstrate strong communication and commercial skills. They should be a disciplined self-starter, driven, motivated, and proactive, with experience in dealing with passionate customers and adept at managing their time and demonstrating teamwork.

Responsibilities

The Commercial teammate will support the Merchant Service Operations (MSO) and partner with French customers to remove barriers and build loyalty to the eBay marketplace by understanding their needs, taking ownership, and driving seller profitability. This includes providing a one-stop shop as an expert in areas like buyer/seller protection, policy, billing/credits, and account development through inbound/outbound phone interactions and email. The role involves troubleshooting customer problems, offering solutions, providing recommendations, accurately using systems to get the right solutions, and acting as a customer advocate while expressing genuine interest in helping sellers improve their eBay business and providing exceptional customer service.

Skills

Customer Service

Seller Support

Account Management

Policy Knowledge

Billing and Credits

Account Development

French Language

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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