Commercial Operations Analyst at S&P Global

London, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, AutomotiveIndustries

Requirements

3+ years of professional work experience in commercial or operations roles
Strong analytical, problem-solving, planning, and project management skills
Strong organization skills and delivery of assignments in a timely manner
Strong interpersonal, communications, negotiation, writing, speaking, listening and storytelling skills
Proficient Microsoft Office Suite user, especially in Excel and PowerPoint
Familiarity with Power Query & SQL
Ability to work cross-functionally and independently
Succeeds in a dynamic environment with rapidly changing priorities
Preferred Qualifications
Experience in customer success or other client facing role with the ability to understand the strategic direction and goals of the Commercial team and support appropriate processes to facilitate achievement of business objectives
Strong project management skills, ability to multi-task and prioritize with clear deliverables across multiple customers in tight timelines
Experience analyzing data in CRM systems, preferably Salesforce
Ability to precisely describe business problems and process/data gaps
Experience with visualization tools: PowerBI/Tableau/Salesforce Dashboards/other

Responsibilities

Support Dealer Relations (“DR”)/Customer Success team with data, insights, planning and coordination
Lead the creation and delivery of regular reporting to executive leadership providing analytical insights into core KPI metric trends and impact to the commercial organization
Create and own robust reports & dashboards that measure and track company KPIs and DR metrics, such as retention and integration
Own key weekly, monthly, quarterly operational processes, such as forecasting (Retention rate, upsell, cancels, rescissions, etc), promotional program performance, etc
Facilitate adoption of existing account upsell programs in coordination with Enablement team
Refine existing processes for DR Operations and related functions to roll out and deliver them with the necessary Salesforce infrastructure and documentation
Support DR management team on modelling structural changes that deliver scalability in DR org, using customer segmentation and DR process improvement initiatives
Generate actionable insights that drive product adoption and maximize customer value, ensuring strong renewals and accelerating wallet and market share growth
Identify data inconsistencies and develop/implement processes to enforce process/data consistency across our sales tools; improve data input quality and assist with the maintenance of data accuracy within Salesforce for our portfolio of accounts
Design and implement processes that provide clear visibility and meaningful insights into pipeline trends resulting in workflow optimization
Identify expansion revenue streams and facilitate regional team plans to achieve expansion targets
Identify process automation and improvement opportunities across systems and tools and work with cross-functional teams to drive these initiatives, such as Sales, Marketing, Product, and Finance
Promote customer success principles and best practices within DR support teams
Ensure business processes are well-communicated, timely and compliant, and any gaps are identified

Skills

SQL

Excel

Salesforce

Data Analysis

Reporting

Dashboards

KPI Tracking

Forecasting

Process Optimization

Customer Segmentation

Pipeline Analysis

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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