[Remote] Commercial Account Executive, Growth | Sydney at Grafana Labs

Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Observability, Open Source SoftwareIndustries

Requirements

Located in Sydney, Australia
5+ years’ experience in infrastructure technology sales
Proven track record of top-tier performance (top 10%) in competitive environments
Tenacious, entrepreneurial, and collaborative mindset
Experience in high-velocity tech companies
Excellent communication skills across all channels (in-person, virtual, written)
Salesforce fluency
Comfortable working remotely with global teams
Strong relationship-builder who thrives in a fast-paced, consultative environment

Responsibilities

Identifying and closing new opportunities within current customer accounts
Meeting and exceeding quarterly and annual sales targets
Managing the full sales cycle including prospecting, meetings, demos, POCs, proposals, negotiations, and post-sale handover
Generating sales through outbound prospecting and responding to inbound leads
Articulating the value of Grafana Cloud and Grafana Enterprise to technical and business stakeholders
Managing pipeline activity and sales performance using Salesforce
Handling quotes, order processing, and general customer requests

Skills

Key technologies and capabilities for this role

ProspectingSales ClosingAccount ManagementForecastingConsultative SellingSales Cycle ManagementCustomer Relationship Management

Questions & Answers

Common questions about this position

Is this role remote or based in an office?

The role is located in Sydney, Australia, but the company is remote-first, and candidates must be comfortable working remotely with global teams.

What experience is required for this Commercial Account Executive role?

Candidates need 5+ years’ experience in infrastructure technology sales, a proven track record of top-tier performance (top 10%) in competitive environments, Salesforce fluency, and excellent communication skills.

What is the company culture like at Grafana Labs?

Grafana Labs has a global collaborative culture with transparency, autonomy, and trust, thriving in an innovation-driven environment fueled by an open-source legacy and passion for meaningful work.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this position?

A strong candidate has a tenacious, entrepreneurial, and collaborative mindset, experience in high-velocity tech companies, and is a strong relationship-builder who thrives in a fast-paced, consultative sales environment—even if they don't meet every requirement.

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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