Comcast Business - Enterprise Account Manager 2 at Comcast

Silver Spring, Maryland, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Excellent written and oral communications, interpersonal skills, planning, presentation and organizational skills
Excellent knowledge of Company's products/services, pricing practices and selling skills
Ability to exercise independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance; ability to work nights, weekends, variable schedules and overtime as necessary
Understand Operating Principles and apply them to job performance
Own the customer experience, prioritizing customers and promoting products/services
Be enthusiastic learners, users and advocates of company technology, products, services and digital tools
Win as a team by collaborating to achieve big goals

Responsibilities

Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities
Proactively engage customers to understand changing business needs and identify upselling/cross-selling and new product revenue growth opportunities
Renew customer contracts to protect and grow existing revenue streams
Maintain excellent knowledge of Company's products/services, pricing practices and selling skills to position and align services with assigned accounts
Initiate and deliver proposed solutions for products like Advanced Voice, Metro Ethernet, Active Core, SD-WAN, Managed Router and other Business Class products
Maintain customer satisfaction and serve as the primary escalation point for customer issues, coordinating with internal teams for resolution
Manage cultivation, execution and delivery of sales and services to local and regional Enterprise and mid-market accounts
Collaborate with Sales, Finance and Operations leadership to develop account management plans and strategies for sales and retention
Position and sell Company Business Class services to multiple organizational levels, including C-level and Executive personnel
Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate goals
Provide strategic account management and financial sales leadership for assigned portfolio of mid-market customers
Develop and manage overall account strategies, including incremental revenue opportunities and retention of embedded base services
Ensure overall customer relationship management and satisfaction, delivering annual revenue and retention objectives
Other duties and responsibilities as assigned

Skills

account management

sales leadership

revenue growth

customer relationship management

upselling

cross-selling

contract renewal

sales quota

product knowledge

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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