Collections Trainer

Colombia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Fintech, E-commerceIndustries

Requirements

Candidates should have 1-3 years of experience in training or team development, preferably within a call center, fintech, or financial services environment, with a focus on collections or customer service. A proven track record of improving key business metrics through training initiatives and proficiency in content creation tools like LMS platforms, e-learning software, and presentation tools are required.

Responsibilities

The Collections Trainer will design and deliver high-impact training programs focused on collections communication and negotiation skills to maximize recoveries and enhance customer experience. They will be responsible for creating and launching new training modules, implementing a feedback loop system to improve training programs, and ultimately driving improvements in key collections metrics and agent performance.

Skills

Collections

Communication

Negotiation

Addi

Buy now, pay later service in Latin America

About Addi

Addi provides a buy now, pay later service that allows customers to make purchases and pay in installments without interest, additional costs, or paperwork. The company's technology enables seamless and transparent digital commerce in Latin America.

Bogotá, ColombiaHeadquarters

2018Year Founded

$250.4MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Remote work: Work from anywhere in the world. And if you want to share some time, you can visit our offices in Bogotá or São Paulo.

Health insurance: Your health comes first, that's why we give 100% coverage for you and 50% for the close relatives you want.

Learn and grow: We love that everyone learns new things, that's why you can participate in our English and Portuguese classes

Flexible schedule: What interests us? Your achievements and goal completion, not the time you spend at your desk.

Own Addi: If it's real. You have the possibility to own a part of Addi by buying shares.

Risks

Increased competition from BNPL providers like Kueski in Latin America.

Regulatory scrutiny in Colombia and Brazil may impact Addi's operations.

Economic instability in Latin America could affect consumer spending and repayments.

Differentiation

Addi offers interest-free installment payments at point of purchase in partner stores.

Addi integrates a marketplace into its app for seamless shopping and financing.

Addi utilizes AI-driven credit scoring for faster, accurate credit decisions.

Upsides

Addi secured a $100M credit line to expand BNPL services in Colombia.

Addi's marketplace launch enhances its integrated financial ecosystem.

Growing consumer preference for digital wallets aligns with Addi's digital solutions.

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