Collections Specialist - Area

The Collections Specialist will contact customers via phone, fax, email, or letter to bring accounts current, complete system-assigned tasks within designated timeframes, and reconcile/apply customer payments. They will monitor delinquent accounts, research billing inquiries and misapplied payments, and communicate systemic or recurring issues to management. The role involves processing payments from delinquent customers, negotiating payment arrangements or settlements, and engaging management or sales for issue resolution. Accurate documentation of actions taken on assigned accounts, timely response to requests from other departments, and initiation/processing of write-offs, bad debt recoveries, and credit memos are also key responsibilities. The Collections Specialist will perform other assigned or apparent job-related duties.