Collections Specialist

Employment Type: Full-time

Position Overview

The Collections Specialist is responsible for collecting past-due balances on assigned accounts while fostering positive relationships with customers and internal stakeholders. The primary goal is to minimize the Days Sales Outstanding (DSO) and reduce Over 90-day delinquencies for the Company.

Principal Responsibilities

• Perform collection activities on invoices and recycle hauls for assigned accounts, including contacting customers and providers to address outstanding balances.
• Apply advanced skills and knowledge of collection practices to reconcile and research accounts internally and externally before initiating collection activities.
• Facilitate the resolution of disputed balances through thorough research of all available information and communicate findings to relevant parties.
• Accurately document all actions taken on customer accounts to maintain a comprehensive collection event history.
• Provide high-quality customer service to internal and external customers, addressing inquiries regarding collection status and information requests.
• Prepare weekly follow-up reports detailing the status of credit and collection activities.
• Perform other job-related duties as assigned or apparent.

Qualifications

• Experience collecting for high-dollar accounts.
• Minimum of 2 years of collections or relevant experience.
• Experience using EQAI, D365, and CSM is ideal, as this team supports Republic Services ES customers.

Compensation and Benefits

• Pay Range: $21.75 - $32.65 USD Hourly DOE
• Rewarding Compensation and Benefits: Eligible employees can elect to participate in:
  • Comprehensive medical benefits coverage, dental plans, and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).

EEO Statement

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

About the Company

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry, providing customers with a complete range of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping us achieve our vision of partnering with customers to create a more sustainable world.

In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations across North America, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. While we operate nationwide, the collection, recycling, treatment, or disposal of materials is a local business with unique market dynamics. We drive operating efficiencies through a combination of local operational management and standardized business practices.