Lifecycle Specialist, Contract Management
RemoteSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries
Requirements
- Bachelor's degree in relevant discipline (MIS, IT business/computer science, Legal Studies and/or Business Administration)
- Experience with contract management processes, workflows, and compliance requirements
- Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environments
- Strong system administration skills including user management, security configuration, and performance monitoring
- Experience with database management and SQL queries for reporting and troubleshooting
- Knowledge of API integrations and data exchange between enterprise systems
- Proficiency in managing cloud-based SaaS applications and understanding of infrastructure requirements
- Experience with backup/recovery procedures and business continuity planning
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
Responsibilities
- Provide support for resolution of business service requests and incidents related to the Ironclad CLM (Contract Lifecycle Management) system
- Support critical cross-functional initiatives and projects for the contract management process area including system implementations, operational improvements and new contract workflow rollouts
- Partner with Business Stakeholders to deliver process solutions using the Ironclad CLM platform and other E2E Contract Management applications
- Perform root cause analysis of system issues and propose corrective action plans
- Ensure application support service levels are met and measure performance against them
- Assist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported Ironclad CLM
- Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basis
- Support management of key relationships (Legal, Sales, Finance, Procurement, IT) to ensure services are aligned and delivered to business requirements
- Support adoption of best practices through the entire IT Business Applications support process
- Maintain knowledge base of supported Ironclad CLM system functionality, customization and integration
Skills
Ironclad
CLM
Contract Lifecycle Management
System Configuration
Troubleshooting
Root Cause Analysis
Workflow Management
Business Process Optimization
Crowdstrike
Cloud-native endpoint security solutions provider
About Crowdstrike
CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.
Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees
Benefits
Competitive Employee Stock Purchase Plan
Remote-friendly culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive health benefits + 401k plan
Paid Parental Leave, including adoption
Wellness programs
Professional development and mentorship opportunities
Open offices have stocked kitchens, coffee, soda and treats
Risks
Increased competition from companies like Lumos could challenge CrowdStrike's market share.
Recovery from last year's outage may still affect customer trust and future sales.
Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.
Differentiation
CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.
The company serves 44 of the Fortune 100, showcasing its strong market presence.
CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.
Upsides
Partnership with SonicWall opens new SMB market segment for CrowdStrike.
Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.
Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.
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