[Remote] DocuSign Technical Support Analyst at Long View Systems

Houston, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

2+ years’ experience supporting DocuSign CLM & eSignature and related products
Understanding of modern markup and programming languages such as XML, C#, Python, PHP, JavaScript/jQuery, or similar
Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS
Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar
Self-motivated, goal-oriented, excellent interpersonal skills and outstanding time management skills
Subject Matter Expert for at least one vertical across DocuSign technologies
Effective communication skills, with audiences that include customers, peers, and occasional executive presence
Ability to troubleshoot regular expressions and other complex data validation rules
Possesses a deep understanding of DocuSign User Models
Expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML and oAuth
Familiarity with structured query languages such as SQL and SOQL
Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders

Responsibilities

Diagnose and resolve technical issues reported by users regarding DocuSign CLM and eSignature, including integration problems
Investigate and resolve issues related to document signing, user access, and integration workflows
Escalate complex issues to higher-level support or engineering teams when necessary
Improve the integration between DocuSign CLM and eSignature, including how documents are checked out, signed, and checked back in
Assist users with setting up and configuring the integration, ensuring proper workflows
Troubleshoot issues related to the integration, such as document uploads, signature requests, and data transfer
Provide technical support to users, answering questions and providing guidance on using DocuSign CLM and eSignature
Document solutions and best practices for common issues, creating knowledge base articles
Communicate effectively with users, both verbally and in writing, to ensure a positive support experience
Monitor system performance and identify potential issues proactively
Participate in system maintenance activities, such as upgrades and patches
Stay up-to-date with the latest DocuSign CLM and eSignature features and functionalities
Contribute to the creation and maintenance of the DocuSign CLM and eSignature knowledge base
Ensure that documentation is accurate, up-to-date, and easily accessible to users
Work closely with other support teams, product managers, and engineers to ensure a seamless user experience
Collaborate with sales and customer success teams to resolve issues and improve customer satisfaction

Skills

Key technologies and capabilities for this role

DocuSign CLMDocuSign eSignatureTechnical SupportTroubleshootingIntegrationWorkflowsDocument ManagementUser Support

Questions & Answers

Common questions about this position

What experience is required for the DocuSign Technical Support Analyst role?

Candidates need 2+ years’ experience supporting DocuSign CLM & eSignature and related products, along with an understanding of modern markup and programming languages such as XML, C#, Python, PHP, JavaScript/jQuery.

Is this position remote or does it require working from an office?

The role is located in any of the following cities, including Dallas, Houston or Denver.

What is the company culture like at Long View Systems?

Long View fosters a culture of collaboration and support, innovation and enthusiasm, inclusion and belonging, guided by core pillars of Integrity, Competence, Value, and Fun; 89% of team members rated it as a good or great place to work.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this DocuSign Technical Support Analyst position?

A strong candidate will have 2+ years supporting DocuSign CLM & eSignature, knowledge of languages like XML, C#, Python, PHP, or JavaScript/jQuery, and a passion for delivering exceptional client experiences while solving complex technical issues.

Long View Systems

Owner representation and construction management consulting

About Long View Systems

Long View Systems provides tailored consulting services in Owner Representation and Construction Management for developers, property managers, and design professionals. Their services are designed to support projects ranging from $300,000 to $200 million, leveraging over 30 years of experience in the Mid-Atlantic market. The company stands out from competitors by offering senior-level expertise and a well-established network across various disciplines, fostering long-term relationships that go beyond simple transactions. The goal of Long View Systems is to deliver sustainable solutions that ensure projects are completed efficiently, on time, and within budget, while maintaining a strong respect for the skilled tradespeople involved in the construction process.

Calgary, CanadaHeadquarters

1999Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, Real EstateIndustries

1-10Employees

Benefits

Professional Development Budget

401(k) Retirement Plan

Risks

Increased competition in IT solutions could impact Long View's market share.

Rapid technological changes may challenge Long View's service adaptability.

Economic downturns could reduce IT spending, affecting Long View's revenue.

Differentiation

Long View is recognized as a leader in sustainability by Microsoft and Cisco.

The company offers customized IT solutions across public and private sectors.

Founder Jim Long's deep industry experience enhances Long View's reputation and service quality.

Upsides

Growing demand for digital transformation boosts Long View's service relevance.

Recognition as a Sustainability Changemaker enhances Long View's market credibility.

Partnerships with Microsoft and Cisco strengthen Long View's industry position.

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