Clinical Trainer (Medicaid)

Job Summary

Employment Type: Full time

Become a part of our caring community and help us put health first. The Clinical Trainer (Learning Facilitation Professional 2) conducts or facilitates training courses for organizational employees or external audiences.

Responsibilities

• Plans, coordinates, and implements all aspects of training programs for participants throughout the organization, including but not limited to instructor-led and virtual instructor-led training.
• Selects appropriate materials.
• Creates an environment that is conducive to learning and exchanging information, engages the learner, and produces the desired outcomes.
• Monitors training personnel records to ensure that employees have met all company training requirements for company, quality, and regulatory compliance.
• Analyzes course evaluations to judge the effectiveness of training sessions and to implement suggestions for improvements.
• Evaluates the relevance of online resources to complement the facilitated experience in the fields as appropriate.
• Understands own work area professional concepts/standards, regulations, strategies and operating standards.
• Makes decisions regarding own work approach/priorities and follows direction.
• Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
• Supports the Audit and Process Improvement teams by providing feedback to Care Coordinators and/or Service Coordinators; uses audits to guide staff understanding of training that was provided.

Use your skills to make an impact.

Required Qualifications

• Applicants must reside in one of the following states: Illinois, Florida, Indiana, Kentucky, Louisiana, Ohio, Oklahoma, South Carolina, Virginia and Wisconsin.
• Education: Bachelor’s degree in social work, psychology, behavioral Health or related field, OR Registered Nurse (RN) or Licensed Practical Nurse (LPN) with a valid unrestricted license in Illinois, OR a Behavioral Health Clinician with a valid unrestricted license in Illinois.
• Experience:
  • One (1) or more years of experience successfully working as a Care Manager/Care Coach/Care Coordinator/Service Coordinator in a Medicare or Medicaid market.
  • OR two (2) or more years of professional training experience working in an adult learning environment.
• Technical Skills: Intermediate level proficiency in Microsoft Office applications including Outlook, PowerPoint, Excel, Zoom and Teams.
• Communication Skills: Effective communicator, verbally and written.
• Collaboration: Ability to work collaboratively with internal and external departments and leadership.
• Travel: Must be able to travel occasionally to the Illinois Market Office located in Schaumburg, IL.

Preferred Qualifications

• Residency within the state of Illinois.
• Understanding of curriculum design and adult learning principles.
• Experience using a wide variety of training tools to effectively facilitate to a wide audience.
• Experience managing projects or processes.

Additional Information

• Workstyle: This is a remote position.
• Travel: Occasionally to our office location in Schaumburg, IL to attend team engagement meetings and regulatory audits.
• Workdays and Hours: Monday – Friday; 8:00am – 5:00pm Central Standard Time (CST).

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring