Clinical Success Director, Nursing (MT/PT)

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $140K - $175K
• Time Zone Requirement: Mountain or Pacific Time Zone
• Travel: 20%

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and Lawrenceville in Pittsburgh.

The Role

As the Nursing Success Director, you will be at the forefront of defining, launching, and growing our generative AI platform for nurses. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data.

Responsibilities

• Evaluate new product offerings and provide subject matter expertise to our product teams.
• Build and maintain relationships across customers, including onboarding users, listening to customer feedback, optimizing nursing workflows, and identifying opportunities for improved engagement and success.
• Design and recruit a council of trusted nurse advisors to guide product strategy and roadmap.
• Develop a use case-specific end-user survey and a set of success metrics to help communicate impact and value.
• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, training, and more.

Requirements

• 5+ years of experience as an RN, preferably in the inpatient setting
• Experience with electronic record systems (Epic is a definite plus)
• Passion for deeply understanding nursing workflows and improving inefficiencies
• Proven track record of leading successful initiatives from conception through launch
• Ability to build relationships with different layers of an organization, from front-line staff to executives
• Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
• Experience working with cross-functional teams in a fast-paced, startup environment