Clinical Success Director

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $135K - $165K

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and Lawrenceville in Pittsburgh.

Role

As the Clinical Success Director, you will be at the forefront of delivering an exceptional generative AI platform for clinicians. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data.

Responsibilities

• Provide clinician enablement by delivering education and training to new users.
• Build collateral and strategies to support clinician adoption.
• Manage relationships with external clinical champions and advisors.
• Surface product feedback through expert advice on existing clinical documentation strategies.
• Work with product teams to define a clear clinical product roadmap.
• Develop, monitor, and track end-user utilization and clinical success metrics to help communicate long-term impact and value.
• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, and more.

Requirements

• 5+ years of experience as a clinician (MD, DO, PA, NP)
• Experience with Epic and a deep understanding of clinical documentation workflows.
• A passion for solving problems and creating new opportunities for clinicians.
• Proven track record of leading successful initiatives from conception through launch.
• Ability to build relationships with different layers of an organization, from front-line staff to executives.
• Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements.