Clinical Services Coordinator (Heart Hero) (CST)

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Tech, Cardiovascular Care, Digital HealthIndustries

Requirements

Candidates should have at least 3 years of experience in a clinical or operational role supporting patient care, demonstrating exceptional people skills and strong communication abilities. A proven track record of making data-driven decisions, a passion for delivering outstanding user experiences, and excellent organizational and multitasking skills are essential. Medical assistance experience and the ability to document detailed workflows are also required.

Responsibilities

The Clinical Services Coordinator will manage all patient communication, including outreach, engagement, data entry, scheduling, appointment coordination, pre-authorizations, and billing follow-up. Responsibilities include scheduling virtual visits and outpatient procedures, following up with patients to drive engagement, providing technical support, compiling and verifying data for reporting, identifying and correcting deficiencies, and documenting customer data. The role also involves proactively identifying improvement opportunities, executing policies for the best patient experience, and working from 9 am to 5 pm CST.

Skills

Patient Communication

Scheduling

Appointment Coordination

Pre-authorizations

Billing Follow-up

Virtual Visit Scheduling

Outpatient Procedure Scheduling

Data Entry

Technical Support

Data Verification

Error Correction

Customer Documentation

Heartbeat Health

Telehealth solutions for cardiovascular care

About Heartbeat Health

Heartbeat Health focuses on improving cardiovascular care through telehealth solutions. Their platform connects with cardiovascular clinics to provide real-time clinical data, enabling same-day diagnostic readings and virtual consultations for patients at moderate to high cardiovascular risk. This integration helps healthcare providers streamline their workflows and enhance patient engagement, making chronic disease management more effective. Unlike other telehealth services, Heartbeat Health specializes in cardiology, offering tailored solutions that improve patient outcomes. The company's goal is to create a modern cardiology ecosystem in the U.S. by making cardiovascular care more accessible and proactive.

New York City, New YorkHeadquarters

2017Year Founded

$54.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from companies like Cleerly could challenge Heartbeat Health's market share.

Potential regulatory changes in Medicaid policies may impact partnerships with MedArrive.

Rapid expansion may lead to operational challenges if not managed effectively.

Differentiation

Heartbeat Health offers virtual-first cardiovascular disease prevention and management.

The platform provides real-time diagnostics and virtual consultations for cardiovascular care.

Heartbeat Health integrates seamlessly with existing cardiovascular clinics for enhanced patient engagement.

Upsides

Recent investment from Cressey & Company will accelerate growth and enhance clinical offerings.

Partnerships with MedArrive and Karoo Health expand access to cardiology care and decentralized platforms.

Collaboration with Cleerly enhances AI-driven heart disease detection and patient outcomes.

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