[Remote] Community Engagement Specialist at Solace Health

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3–5 years of experience in social media, community management, or customer experience roles
Exceptional writing and communication skills
Experience managing brand reputation across public platforms (e.g., Trustpilot, BBB, Reddit)
Strong judgment and ability to balance transparency, diplomacy, and compliance
Highly organized with the ability to manage multiple platforms and competing priorities
Comfortable collaborating cross-functionally with Marketing, Product, and CX
Must be based in the United States

Responsibilities

Manage day-to-day responses to customer feedback and reviews across BBB, Trustpilot, and social media channels
Develop and maintain playbooks and response templates in partnership with Marketing, Legal, and CX leadership
Collaborate with internal teams (CX, Marketing, Legal, Product) to triage escalations and ensure timely, compliant responses
Monitor brand mentions and customer sentiment; identify recurring issues or emerging trends and share insights with CX and Product teams
Track and report on key metrics (response times, sentiment, volume, trends) and recommend improvements
Partner with Marketing to align on proactive social strategies that strengthen our brand reputation
Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience
Support low-lift content creation (pulling from blog, lifecycle and paid content) that brings our mission to life online
Manage our advocate and patient appreciation program (e-giftcards)

Skills

Solace Health

Personalized healthcare advocacy and management services

About Solace Health

Solace Health provides personalized health advocacy services to help individuals and families navigate complex healthcare systems. The company connects clients with skilled health advocates who assist with various health concerns, including chronic conditions, care coordination for aging loved ones, and medical billing and insurance issues. Solace Health's advocates guide clients through understanding medical diagnoses, treatment options, and communication with healthcare providers. The company operates on a business model that facilitates connections between clients and advocates, generating revenue through service fees or subscription models for ongoing support. Clients can access the platform for free, while advocates receive tools and resources at no cost to help manage their practices. By securely storing care details and communications, Solace Health aims to empower clients, restore their confidence in healthcare decisions, and enhance their overall quality of life.

Redwood City, CaliforniaHeadquarters

2022Year Founded

$13.6MTotal Funding

SERIES_ACompany Stage

HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Risks

Increased competition from emerging digital health platforms may dilute market share.

Potential data privacy concerns could impact Solace Health's operations.

Rising operational costs may affect Solace Health's profitability.

Differentiation

Solace Health connects patients with expert healthcare advocates, enhancing personalized care.

The platform offers secure storage for all care details and communications.

Solace Health provides tools and resources to advocates at no cost, boosting their efficiency.

Upsides

Increased demand for telehealth services boosts Solace Health's business model.

The rise of personalized medicine creates opportunities for Solace Health's advocacy focus.

Growing healthcare consumerism aligns with Solace Health's mission to empower clients.

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