Clinical Care Navigator - After Hours - Bilingual Spanish Speaking at Lyra Health

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare, TechnologyIndustries

Requirements

Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure required (e.g., LMFT, LPC, LPCC, etc.) or Bachelor’s degree in nursing (RN)
State license to deliver mental health services independently (RN exception); candidates without this will not be considered
Two years post-licensure experience (EAP/clinical call center experience preferred)
Ability to work Sunday-Thursday 12am-8:30am PST (1am-9am MT / 2am-10am CT / 3am-11am EST)
Bilingual Spanish speaking
Excellent written and verbal communication skills
Strong time management skills
Skilled in crisis management
Comfortable adopting new technology platforms
Growth mindset, curious, open to feedback, adaptable to new protocols, and able to contribute to process improvements

Responsibilities

Manage crises and provide in-the-moment telephone support to clients with complex behavioral health issues
Ensure client safety
Connect clients to high-quality, evidence-based providers and facilities via phone and email (no in-person services or therapy)
Adapt quickly to new protocols in a fast-paced environment
Provide actionable feedback to internal teams and think critically about the care model
Contribute to process improvements based on data

Skills

Crisis Management

Spanish

Behavioral Health

Telephone Support

Time Management

Written Communication

Verbal Communication

Process Improvement

Technology Platforms

Case Management

Lyra Health

Digital mental health care services for employees

About Lyra Health

Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.

Burlingame, CaliforniaHeadquarters

2015Year Founded

$671.3MTotal Funding

SERIES_FCompany Stage

Social Impact, HealthcareIndustries

1,001-5,000Employees

Clinical Care Navigator - After Hours - Bilingual Spanish Speaking at Lyra Health

Requirements

Responsibilities

Skills

Lyra Health

About Lyra Health

Benefits

Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge

Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical

Financial rewards - Generous compensation, 401k, and equity options

Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays

Tech stipend - Monthly stipend to spend on technology needs

Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind

Risks

Increased competition from platforms like Ginger and Headspace Health.

Potential regulatory scrutiny over data privacy concerns with digital platforms.

Economic downturns may lead to reduced corporate spending on employee benefits.

Differentiation

Lyra Health offers a concierge member experience with personalized mental health care.

The company has a global network of 20,000 providers in over 200 countries.

Lyra's evidence-based approach results in 7x better outcomes than traditional plans.

Upsides

Lyra Health's partnerships with AT&T and CHA validate its market position.

The company has sustained a 26% reduction in healthcare costs over four years.

Lyra's expansion into teen mental health care addresses a growing market need.