Client Value Lead at Kraken

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Utilities, Renewable EnergyIndustries

Requirements

North American utility business case experience: Demonstrated track record in developing technology business cases for investor-owned utilities, ideally gained while working within a North American utility or directly supporting one
Experience building business cases for large IT investments and guiding them through relevant processes

Responsibilities

Work directly with clients, prospects, advisors, and consultants to turn North American utility pain points into clear, quantified value enabled by Kraken
Build tailored client value propositions and business cases that reflect each prospect’s operations, financials, market, and regulatory environment, creating a balanced story of hard financial benefits and wider impact
Translate success data from Kraken’s non-regulated retail supply clients into relevant value propositions for regulated utility client prospects
Own the quantification of market relevant value propositions across all Kraken solutions including Customer, Customer Flex, Generation Flex, and Field
Partner with Product Marketing to generate differentiated, evidence-based value cases
Quantify benefits delivered by adapting the global value framework to North American market dynamics, establishing credible “pre-Kraken” baselines and evidencing improvements in operational efficiency, customer outcomes, and innovation
Identify opportunities for innovation and growth beyond IT cost savings and operational efficiency, including new revenue streams, flexibility services, product diversification, and customer-centric propositions within regulated markets
Work cross-functionally with Sales, Product, Product Marketing, Regulatory, Delivery teams, and Client Success to ensure client value cases are compelling, consistent, and tailored
Manage alignment with Sales teams, supporting them in articulating Kraken’s value proposition credibly and consistently to prospects and existing clients
Help drive improvement and excellence of the Global Client Value team by refining frameworks, sharing best practices, embedding a value-focused mindset, and developing reusable assets such as templates, benchmarks, and proof points tailored to North American utilities
Be a cultural ambassador for Kraken in North America, embodying curiosity, pragmatism, and collaboration

Skills

strategy

analytics

client engagement

data science

benefit quantification

business cases

financial modeling

storytelling

value propositions

baselining frameworks

executive narratives

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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