Client Technical Specialist - Healthcare

Heredia, Heredia Province, Costa Rica

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Data and Technology, Financial Services, Automotive, Agribusiness, InsuranceIndustries

Requirements

Candidates must have a Bachelor's degree and at least 2 years of experience in customer support, technical support, or the healthcare IT industry. Strong analytical skills and experience with Boolean logical expressions are required, along with experience handling support requests through various channels and interpreting technical and non-technical client requests.

Responsibilities

The Client Technical Specialist will provide software support and respond to client calls, offering implementation and support services for the Bad Plan Code Detection product. Responsibilities include troubleshooting product and technical issues, determining severity and scope of inquiries, managing client issues in Salesforce, and configuring customer and user settings. The role also involves educating customers on product usage, maintaining product knowledge, monitoring system status, communicating proactively with customers, escalating complex issues, and documenting solutions to foster client relationships.

Skills

Client Software Support

Technical Support

Product Implementation

Health Insurance Eligibility

Data Analysis

Logical Expressions

CRM

Salesforce

Chat Support

Email Support

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees