Client Success Manager at DXC Technology

Brisbane, Queensland, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT Services, ConsultingIndustries

Requirements

Experienced in client success management or similar role
Ability to act as key representative for Consulting & Engineering Services (CES) organization
Industry expertise, understanding of market trends, and client's competitors' activities
Skills in account planning, leveraging Industry SMEs and Market partners
Capability to lead virtual teams and coordinate CES personnel
Location-based: Brisbane

Responsibilities

Deliver revenue growth in 1 or more client accounts
Coordinate all CES activities and personnel within account(s)
Contribute to development and delivery of CES strategic objectives and financial goals
Responsible with Market partners for account planning leveraging Industry SMEs
Generate and manage sub-$5M pipeline
Ensure contract renewal readiness and secure renewals
Create revenue growth mindset in wider CES team to identify opportunities
Conduct horizon scanning and cross-sell CES offerings
Proactively create opportunities leveraging Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams
Act as the Voice of the Client within CES
Understand relationship between client’s goals, internal programs, and technology activities
Expand and maintain relationships with key client stakeholders
Approve sub-$5M deals
Forecast revenue and margin accurately with Market partners
Ensure all contractual delivery obligations are met
Lead virtual team of CES personnel on account
Ensure client satisfaction with delivered work
Interlock with delivery teams to deliver margin to plan (optimizing onshore/offshore mix, labour pyramid, automation)
Ensure delivery of fixed price projects to time, scope, and budget
Drive speed of resourcing

Skills

Account Management

Revenue Growth

Client Relationship Management

Contract Renewal

Account Planning

Pipeline Management

Cross-Selling

Stakeholder Management

Industry Expertise

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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