Client Success Manager, Enterprise
FiscalNoteFull Time
Junior (1 to 2 years)
Candidates should have prior experience managing large-scale client relationships and be comfortable analyzing data to make strategic and consultative recommendations. The role requires a proactive approach to driving product adoption and engagement.
The Client Success Manager will own Modern Health's large-scale employer relationships from launch through contract renewal, partnering with Fortune 500 companies and more. Responsibilities include driving product adoption and engagement, ensuring client retention and growth, and partnering closely with senior HR executives and business leaders as a product expert, strategic consultant, and mental health champion. The role also involves collaborating with the internal product team to improve platform functionality and benefits.
Personalized mental health care solutions for enterprises
Modern Health provides personalized mental health care solutions for businesses around the world. Their platform connects employees and their families with certified coaches and licensed therapists who offer evidence-based care in over 50 languages. The service focuses on preventative care, aiming to address mental health issues before they escalate. Unlike many competitors, Modern Health emphasizes a culturally sensitive and tailored approach to mental health, ensuring that care meets the unique needs of each individual. The company partners with large corporations to include their services in employee benefits packages, which helps improve employee resilience and productivity. The goal of Modern Health is to enhance mental well-being in the workplace by making mental health care accessible and actionable.