Client Success Manager, Enterprise
FiscalNoteFull Time
Junior (1 to 2 years)
Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.
Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.
Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and 2023 Well-Being Trailblazer Award. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.
We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!
“It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
As a Client Success Manager, you own Modern Health’s large-scale employer relationships from launch through contract renewal. You are responsible for partnering with Fortune 500 companies and more to drive product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform.
This role reports to the Manager, Client Success. Ideal candidates have prior experience managing large-scale client relationships, and are comfortable analyzing data and using it to make strategic and consultative recommendations. We’re looking for someone
Personalized mental health care solutions for enterprises
Modern Health provides personalized mental health care solutions for businesses around the world. Their platform connects employees and their families with certified coaches and licensed therapists who offer evidence-based care in over 50 languages. The service focuses on preventative care, aiming to address mental health issues before they escalate. Unlike many competitors, Modern Health emphasizes a culturally sensitive and tailored approach to mental health, ensuring that care meets the unique needs of each individual. The company partners with large corporations to include their services in employee benefits packages, which helps improve employee resilience and productivity. The goal of Modern Health is to enhance mental well-being in the workplace by making mental health care accessible and actionable.