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Client Success Manager
at
Global Payments
Brisbane, Queensland, Australia
Apply Now
Not Specified
Compensation
Senior (5 to 8 years)
Experience Level
Full Time
Job Type
Unknown
Visa
Payments, Fintech, Ecommerce
Industries
Requirements
5+ years of experience in customer service or client success roles
5+ years of supervisory experience leading teams
Strong organisational, analytical, and multitasking abilities
Proficiency in Excel and ability to learn new technologies quickly
Excellent communication skills and a passion for delivering top-tier client experiences
Ability to create and optimise client engagement strategies
Experience in account management and/or sales (preferred)
Knowledge of integrated payments, PCI-DSS, and credit card processing (preferred)
Responsibilities
Lead & Develop a High-Performing Team
Reduce Client Attrition & Drive Engagement
Enhance Processes & Drive Efficiencies
Deliver Outstanding Client Support & Escalation Management
Champion Client Experience Initiatives
Monitor & Report Key Success Metrics
Skills
Client Success
Team Leadership
Client Retention
Process Optimization
Client Advocacy
Payments Solutions
Global Payments
Payment technologies and software solutions
Website
About Global Payments
N/A
Headquarters
N/A
Year Founded
N/A
Company Stage
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