Client Success Manager at Global Payments

Brisbane, Queensland, Australia

Global Payments Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Fintech, EcommerceIndustries

Requirements

  • 5+ years of experience in customer service or client success roles
  • 5+ years of supervisory experience leading teams
  • Strong organisational, analytical, and multitasking abilities
  • Proficiency in Excel and ability to learn new technologies quickly
  • Excellent communication skills and a passion for delivering top-tier client experiences
  • Ability to create and optimise client engagement strategies
  • Experience in account management and/or sales (preferred)
  • Knowledge of integrated payments, PCI-DSS, and credit card processing (preferred)

Responsibilities

  • Lead & Develop a High-Performing Team
  • Reduce Client Attrition & Drive Engagement
  • Enhance Processes & Drive Efficiencies
  • Deliver Outstanding Client Support & Escalation Management
  • Champion Client Experience Initiatives
  • Monitor & Report Key Success Metrics

Skills

Client Success
Team Leadership
Client Retention
Process Optimization
Client Advocacy
Payments Solutions

Global Payments

Payment technologies and software solutions

About Global Payments

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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