Client Success Manager at Global Payments

Brisbane, Queensland, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Fintech, EcommerceIndustries

Requirements

5+ years of experience in customer service or client success roles
5+ years of supervisory experience leading teams
Strong organisational, analytical, and multitasking abilities
Proficiency in Excel and ability to learn new technologies quickly
Excellent communication skills and a passion for delivering top-tier client experiences
Ability to create and optimise client engagement strategies
Experience in account management and/or sales (preferred)
Knowledge of integrated payments, PCI-DSS, and credit card processing (preferred)

Responsibilities

Lead & Develop a High-Performing Team
Reduce Client Attrition & Drive Engagement
Enhance Processes & Drive Efficiencies
Deliver Outstanding Client Support & Escalation Management
Champion Client Experience Initiatives
Monitor & Report Key Success Metrics

Skills

Key technologies and capabilities for this role

Client SuccessTeam LeadershipClient RetentionProcess OptimizationClient AdvocacyPayments Solutions

Questions & Answers

Common questions about this position

What salary is offered for the Client Success Manager role?

This information is not specified in the job description.

Is this Client Success Manager position remote or office-based?

This information is not specified in the job description.

What experience is required for the Client Success Manager position?

The role requires 5+ years of experience in customer service or client success roles and 5+ years of supervisory experience.

What are the company values at Global Payments?

The company values are Passion, Care, Accountability, Excellence, and Ingenuity, with a commitment to Diversity, Equity, and Inclusion.

What makes a strong candidate for the Client Success Manager role?

A strong candidate is passionate about delivering exceptional client experiences, has a natural talent for leading teams, and is driven and client-focused with 5+ years in customer service/client success and supervisory experience.