Client Success Manager at KUBRA

Mississauga, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, eCommerce, Billing and PaymentsIndustries

Requirements

Minimum of 2 years’ experience in an Account Management or Client Success role
Minimum of 2 years’ experience in eCommerce software
High level of proficiency in MS Word, Excel & PowerPoint
Experience with SalesForce.com
Ability to execute Sales plan with minimal supervision
High familiarity with the latest Internet based technologies
Preference for Payments experience (NACHA, PCI DSS) and/or Print & Mail (Document Composition)
Energetic, dynamic & passionate
Self-motivated, results-oriented, team player, with outstanding communication and interpersonal skills
Ability to travel as required to the US
Availability for hybrid schedule: Work in-office on Tuesdays at Mississauga location (Tomken Road)

Responsibilities

Create the vision match and use KUBRA products to solve customer’s business problems
Identify, promote and capture net new business opportunities in the assigned industry practice teams from existing clients
Manage the flawless execution of the sales account management process, including proposal writing, contract signing and implementation definition (statement of work), financial analysis, contract negotiations, and project launch
Identify, manage, and resolve issues via collaboration with the Information Technology (IT) Department Support Teams for existing clients, acting as an advocate for both the client and KUBRA to ensure expedient and appropriate resolutions

Skills

Key technologies and capabilities for this role

Account ManagementClient SuccesseCommerce SoftwareSalesProposal WritingContract NegotiationFinancial AnalysisProject ManagementIssue ResolutionBusiness Development

Questions & Answers

Common questions about this position

What is the work arrangement for this Client Success Manager role?

The position follows a hybrid schedule, requiring work in-office on Tuesdays at the Mississauga location on Tomken Road.

What experience is required for this position?

Candidates need a minimum of 2 years’ experience in an Account Management or Client Success role and 2 years’ experience in eCommerce software.

What skills are essential for success in this role?

Key skills include high level of proficiency in MS Word, Excel & PowerPoint, experience with SalesForce.com, outstanding communication and interpersonal skills, and self-motivation.

What is the company culture like at KUBRA?

KUBRA offers an award-winning culture that champions growth, embraces diversity, and fosters inclusion for all.

What benefits are offered for this role?

The position includes healthy commissions opportunities and generous benefit coverage.

KUBRA

Customer experience management for utilities and government

About KUBRA

KUBRA provides customer experience management solutions tailored for large utility companies and government entities in North America. Their services include billing and payments, mapping, mobile applications, proactive communications, and artificial intelligence tools, all aimed at improving customer interactions and operational efficiency. KUBRA's solutions are used by over 365 clients, impacting more than 40% of households in the U.S. and Canada, resulting in over 1.5 billion customer interactions each year. The company offers various digital payment options, including partnerships with Apple Pay and Google Pay, ensuring convenience for customers. KUBRA generates revenue through subscription fees for its software and transaction fees from payment processing, allowing for steady income while expanding its offerings. The goal of KUBRA is to enhance customer engagement and streamline operations for utilities and government organizations.

Mississauga, CanadaHeadquarters

1992Year Founded

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Fintech, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Paid day off for your birthday

Flexible Work Hours

Bi-annual performance-based bonus

Professional Development Budget

Health Savings Account/Flexible Spending Account

401(k) Company Match

Risks

Emerging tech startups pose a competitive threat to KUBRA's market share.

Economic downturns may reduce budgets for KUBRA's utility clients.

Data privacy regulations could increase compliance costs for KUBRA.

Differentiation

KUBRA offers a comprehensive suite of customer experience management solutions for utilities.

KUBRA's solutions reach over 40% of households in the U.S. and Canada.

KUBRA partners with major platforms like Apple Pay and Google Pay for flexible payments.

Upsides

KUBRA's advanced analytics enhance data insights for utility companies.

Strategic partnerships with VertexOne and NorthStar expand KUBRA's market reach.

Growing demand for digital payments aligns with KUBRA's offerings.

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