Client Success Manager / クライアント・サクセスマネージャー（日本） at Strider Technologies

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Strategic IntelligenceIndustries

Requirements

2 years of client success experience, or equivalent experience in a client-facing and/or consulting role
Established track record of enabling clients to achieve results
Demonstrated high learning agility with ability to quickly comprehend Strider’s unique capabilities and data sets
Proven team player and self-starter, who’s comfortable in a fast-paced and sometimes self-directed, startup environment
Excellent verbal and written communication skills in English and Japanese
Engaging personality who can connect with clients and resolve client concerns
Strong time management and organizational skills
Available to travel up to 20% for client engagements
Legally authorized to live and work in Japan

Responsibilities

Lead all phases of the client journey from contract signature through renewal, including kickoff, training, onboarding, and regular business review
Proactively manage and foster relationships with clients to build trust, open communication, and long-term mutual success
Identify expansion opportunities and partner with sales to grow the Strider product portfolio for the right clients at the right time
Partner with internal business partners to orchestrate Strider’s unique capabilities to provide the right resources at the right time to our clients
Act with urgency to satisfy priority client requests
Act ethically and protect client confidentiality
Be prepared for every client interaction
Be proactive by anticipating client needs and opportunities
Be professional through our actions and dress during client interactions

Skills

Key technologies and capabilities for this role

Client SuccessAccount ManagementCustomer OnboardingClient TrainingBusiness ReviewsRelationship ManagementOpportunity IdentificationSales CollaborationClient Confidentiality

Questions & Answers

Common questions about this position

What experience is required for the Client Success Manager role?

The role requires 2 years of client success experience or equivalent in a client-facing or consulting role, a track record of enabling clients to achieve results, high learning agility, and excellent verbal and written communication skills in English and Japanese.

Is travel required for this position?

Yes, candidates must be available to travel up to 20% for client engagements.

What is the work environment like at Strider Technologies?

The role is in a fast-paced and sometimes self-directed startup environment, requiring a proven team player and self-starter.

What salary or compensation does this role offer?

This information is not specified in the job description.

What qualifications make a strong candidate for this position?

Strong candidates have 2+ years in client success or client-facing roles, bilingual English-Japanese skills, experience with enterprise clients or SaaS/Intelligence companies, and the ability to thrive in a startup environment.

Strider Technologies

Strategic intelligence using AI insights

About Strider Technologies

Strider Technologies provides strategic intelligence services that help organizations enhance their technology and innovation efforts. The company uses open source data and artificial intelligence to convert publicly available information into valuable insights. Strider serves a diverse range of clients, including those in the public, research, and academic sectors, by offering actionable data that helps them identify risks and seize opportunities in a competitive global landscape. One of Strider's key products is Shield, which integrates with existing security systems to deliver focused analysis of security events and proactive defense measures. The company updates its database monthly to ensure clients have access to the latest information, setting it apart from competitors by providing timely and relevant insights tailored to critical organizational needs.

Salt Lake City, UtahHeadquarters

2019Year Founded

$110.9MTotal Funding

SERIES_CCompany Stage

Consulting, Cybersecurity, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive Compensation

Company Equity Options

Flexible Paid Time Off

Wellness Reimbursement

US Holidays (Office Closed)

Paid Parental Leave

Comprehensive Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Risks

Emerging competition from AI-driven intelligence firms may erode Strider's market share.

Strider's reliance on open-source data could be challenged by data privacy regulations.

The geopolitical focus on China and Russia may expose Strider to political risks.

Differentiation

Strider uses AI to convert open-source data into strategic intelligence insights.

The company focuses on mitigating state-sponsored IP theft and supply chain vulnerabilities.

Strider's Shield product integrates with existing systems for proactive security analysis.

Upsides

Strider raised $55m in Series C funding to expand its AI platform.

The company launched Spark AI for enhanced data search and risk management.

Strider's partnership with Sumisho Aero-Systems expands its reach in the Japanese market.

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