Senior Client Success Manager
Modern HealthSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Data & Analytics, SoftwareIndustries
Requirements
Candidates should possess a Bachelor's degree and a minimum of 7 years of experience in healthcare revenue cycle, with a strong emphasis on Patient Access. They are required to have 7+ years of experience with Epic EMR Patient Access workflows and the RTE interface, along with a provider-based background of at least 5 years. Furthermore, candidates must have 4+ years of experience with Salesforce.com and be available for 25-50% travel. HFMA CRCR certification is also required.
Responsibilities
The Client Success Manager will develop and implement strategies to improve client retention, engagement, and expansion by analyzing client data and identifying key metrics. They will utilize customer data to identify trends and opportunities for optimization, build relationships with client partners, address concerns, and identify upselling or cross-selling opportunities. The role involves identifying process improvements, implementing them within the client success function, and monitoring client success metrics. Additionally, the manager will collaborate with sales, marketing, and product development to ensure a seamless customer experience and provide regular progress reports to senior management.
Skills
Data Analysis
Customer Relationship Management
Strategic Planning
Process Improvement
Performance Monitoring
Expedia
Travel booking platform for flights, hotels, rentals
About Expedia
Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.
Key Metrics
Bellevue, WashingtonHeadquarters
1996Year Founded
$3,277.3MTotal Funding
IPOCompany Stage
Consumer Goods, EntertainmentIndustries
10,001+Employees