Client Success Director at Swayable

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Advertising, Public Opinion Research, Consumer Brands, Civic AdvocacyIndustries

Requirements

4+ years of experience in client-facing roles, ideally at a creative agency/consultancy or market research firm
Ability to think like and speak the language of brands and customer insights teams
Significant experience developing and winning pitches and leading complex projects at enterprise clients
College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
Ability to bring a consultant mindset to client interactions, with critical thinking, problem-solving and ongoing support
Analytic mindset with the ability to synthesize data (Excel required, Python a plus)
Excellent attention to detail and quantitative reasoning skills
Excellent project management: able to self-manage and prioritize
Solid understanding of statistics and/or a willingness to learn (e.g., explaining what an 80% confidence interval means)

Responsibilities

Build strong relationships with enterprise clients, including in person
Lead the development of strategic pre-testing programs for major accounts
Advise clients on designing and interpreting content tests
Identify and develop ways to support clients by bringing the best of Swayable's products and pushing product development as needed
Help win pitches by demonstrating how to solve the client’s problems with brand background and Swayable’s platform
Ensure client satisfaction, added value, and continued usage
Collaborate closely with the sales team on renewals, upsells, and expansion opportunities within client portfolio

Skills

Key technologies and capabilities for this role

Client Relationship ManagementStrategic Account ManagementContent TestingData InterpretationClient AdvisoryUpsell and ExpansionProduct Development CollaborationPitch SupportBrand StrategyPre-testing Programs

Questions & Answers

Common questions about this position

What experience is required for the Client Success Director role?

Candidates need 4+ years of experience in client-facing roles, ideally at a creative agency/consultancy or market research firm, significant experience developing and winning pitches and leading complex projects at enterprise clients, plus a college degree or higher.

What key skills are needed for this position?

Required skills include an analytic mindset with Excel proficiency (Python a plus), excellent attention to detail and quantitative reasoning, solid understanding of statistics, and excellent project management abilities.

Is this role remote or does it require in-person work?

The role involves building strong relationships with enterprise clients, including in person, but no full-time office requirement or remote policy is specified.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Client Success Director role?

A strong candidate brings a consultant mindset with critical thinking and problem-solving, ability to think like brands and speak their language, plus experience advising on content tests and driving client upsell and expansion.

Swayable

Creative pre-testing platform for advertisements

About Swayable

Swayable provides a platform for pre-testing advertisements and messages to assess their effectiveness before they are launched. The platform uses data science and Randomized Controlled Trial (RCT) methodology to analyze the persuasive impact of various advertising assets. By gathering feedback from thousands of participants in just 24 hours, Swayable allows marketers to explore different audience segments and understand which messages resonate best. This approach helps businesses save money and improve their communication strategies. Unlike many competitors, Swayable is dedicated to truth-telling and operates as a public benefit corporation, emphasizing the importance of effective and honest messaging.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$120KTotal Funding

EARLY_VCCompany Stage

Data & Analytics, Consulting, Social ImpactIndustries

11-50Employees

Benefits

Health Insurance

Paid Vacation

401(k) Retirement Plan

Equity Options

Professional Development Budget

Hybrid Work Options

Risks

Increased competition from AI-driven ad testing platforms like Pattern89.

Potential privacy concerns due to large-scale data collection.

Economic downturns could reduce marketing budgets of major clients.

Differentiation

Swayable uses RCT methodology for precise ad performance insights.

The platform serves major brands like AirBnB, Amazon, and Meta.

Swayable is a public benefit corporation committed to effective truth-telling.

Upsides

AI-driven creative optimization tools are a growing trend.

Synthetic data for ad testing is gaining traction.

Rising interest in privacy-preserving data analytics enhances Swayable's offerings.

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