Client Solutions Manager at Comcast

San Jose, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Advertising, MediaIndustries

Requirements

4+ years of experience in account management / client services roles in digital marketing or ad tech – experience with auction-based ad networks
Experience prioritizing and managing tasks within a fast-paced environment (Preferred)
Ability to analyze data and identify insights (Preferred)
Track record of supporting revenue goals (Preferred)
Experience in performance advertising and managing significant, complex and scaling challenges (Preferred)
Experience diagnosing and solving technical problems with product and engineering teams (Preferred)
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Support a culture of inclusion in how you work and lead
Do what's right for each other, our customers, investors and our communities

Responsibilities

Manage and grow post-sale client relationships and revenue for advertisers
Become an expert in Universal Ad solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
Grow revenue, educate and lead upsell conversations with clients post initial sale
Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
Identify optimization opportunities for improving performance
Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
Consult and coach clients and agencies to achieve greater results on Universal Ad solutions
Develop and execute strategy for each account in the portfolio, manage day-to-day activities including maintaining existing base of revenue, driving the most value within the account, spearheading contract renewal activity as well as managing marketing, operational, billing etc. functions in coordination with functional teams

Skills

account management

client relationship management

revenue growth

upsell

data analytics

advertising solutions

client education

measurement strategies

performance optimization

troubleshooting

consultative sales

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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