Client Servicing Development Associate at Northern Trust

Chicago, Illinois, United States

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$41,040 – $61,560Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Wealth ManagementIndustries

Requirements

Excellent interpersonal, verbal, and written skills
Flexibility to adapt to rapidly changing business conditions
Strong customer service skills
Learning agility: Ability to quickly develop competence with new technology, applications, and work assignments
Strong analytical, problem-solving, and organizational skills: Ability to identify, research, and resolve requests, manage conflicting priorities, and workflow
Post-secondary degree preferred

Responsibilities

Complete all required training within a specified timeframe
Consistently receive passing scores on all proctored and self-paced training courses
Quickly pivot from training to overflow team to support work based on volume and client needs
Develop a strong knowledge of business applications critical to client and account servicing, including on-line tools
Execute client account servicing activities as requested by partners within appropriate timeframes
Develop a strong understanding of required steps involved with each request, communicating with partners as appropriate to properly execute the requested activity
Address the requirements of each activity in a timely fashion and in strict adherence with corporate and business guidelines and procedures, promptly escalating any issues and/or concerns to management
Review and maintain client records and information on all applicable client servicing systems, ensuring appropriate and required documentation is collected and imaged
Consistently deliver excellent levels of service

Skills

Key technologies and capabilities for this role

Customer ServiceAnalytical SkillsProblem-SolvingOrganizational SkillsInterpersonal SkillsVerbal CommunicationWritten CommunicationLearning Agility

Questions & Answers

Common questions about this position

What is the salary range for the Client Servicing Development Associate position?

The salary range is $41,040 - $61,560 USD.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for this role?

Required skills include excellent interpersonal, verbal, and written skills; strong customer service skills; flexibility to adapt to changing conditions; learning agility; and strong analytical, problem-solving, and organizational skills. A post-secondary degree is preferred.

What is the company culture like at Northern Trust?

Northern Trust emphasizes principles of service, expertise, and integrity, with over 22,000 partners providing innovative financial services to successful individuals, families, and institutions.

What makes a strong candidate for this position?

Strong candidates demonstrate excellent interpersonal and customer service skills, flexibility, learning agility, and analytical abilities. Financial services experience is not required, and a post-secondary degree is preferred.