Client Servicing Consultant at Northern Trust

Luxembourg

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Excellent oral and written communication skills
Knowledge of financial industry operations, including fiduciary services and use of trust systems
Analytical and problem-solving skills
A College or University degree and/or relevant proven work experience

Responsibilities

Responsible for service and delivery to one or multiple clients within their area of specialization (Custody, Fund Accounting, Transfer Agency or Middle Office Outsourcing)
Ensures and maintains client service levels to dedicated client/s by ensuring the timely and accurate delivery of reports/information, attends operational meetings both internally and externally with key client(s)
Operates independently; has in-depth knowledge of business unit/function
Manages large and/or complex projects such as strategic change management, new business/product initiatives, process re-engineering, merger and acquisitions integration and provides multi-disciplinary consulting service such as marketing and technology to business groups
Cultivates and maintains working relationship with Relationship Managers, Client Service Delivery Managers and other Service Managers to ensure client service needs are met
Acts as the key client contact within area of expertise and follows up on day-to-day client queries and issue resolution
Responsible for identifying and addressing service issues as and when they arise
Provides technical expertise for new or complex products/services and oversees the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met
Provides management reporting on transactions, including statistics on volume, productivity, new development and service impact to clients
Assists client(s) and partners with complex problem resolution
Interacts with various operations areas to improve processes, oversee software installations, and research processing problems or resolve client inquiries
Maintains risk management and compliance programs and activities for their assigned group
Strategic in developing, implementing and administering programs within functional areas