Client Experience Specialist
SmartAssetSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Real Estate, Property ManagementIndustries
Requirements
- Bachelor's degree or equivalent work experience
- Proven experience in client services or a related customer-facing role
Responsibilities
- Build and maintain strong relationships with clients
- Act as main point of contact for client inquiries and concerns
- Facilitate onboarding process for new clients
- Provide training sessions to clients
- Investigate and resolve client issues
- Collaborate with cross-functional teams
- Develop and maintain understanding of products and services
- Gather client feedback and insights
- Communicate client feedback to internal teams
- Maintain accurate client records and documentation
- Generate and analyze reports to track key performance indicators
Skills
Client Services
Communication
Customer Relationship Management
Problem-Solving
Teamwork
Asset Living
Third-party property management for housing
About Asset Living
Asset Living specializes in managing various types of residential properties, including multi-family housing, campus housing, and affordable housing throughout the United States. The company provides a wide range of property management services, which encompass daily operations, maintenance, leasing, marketing, and financial management. This comprehensive approach helps property owners enhance their investments and achieve high occupancy rates. Unlike many competitors, Asset Living has a strong focus on diverse housing segments, allowing them to cater to different community needs effectively. With over 35 years of experience and a reputation for reliability, Asset Living aims to create thriving communities while delivering exceptional value to clients.
Houston, TexasHeadquarters
1986Year Founded
GROWTH_EQUITY_VCCompany Stage
Real EstateIndustries
501-1,000Employees
Risks
Rising interest rates may reduce demand for multi-family and affordable housing management.
Remote work trends could decrease demand for student housing management services.
Prefabricated construction trends may disrupt traditional property management models.
Differentiation
Asset Living is ranked No. 1 in student housing management for 14 years.
The company manages a diverse portfolio, including multi-family, student, and affordable housing.
Asset Living offers comprehensive property management services, enhancing client investment returns.
Upsides
Asset Living achieved a 95% occupancy rate in student housing, surpassing industry averages.
The company has a strong national presence, managing 100,000 units and 133,500 beds.
Asset Living's fundraising efforts align with social causes, enhancing its community reputation.
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