Client Services Representative-Custody Services at Northern Trust

St Peter Port, Guernsey

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BankingIndustries

Good communication skills; verbal, non-verbal and written
Analytical and problem solving skills
Ability to facilitate discussions and reach decisions
Ability to work under pressure to achieve multiple daily deadlines for client deliverables, with a mature approach
Ability to plan and prioritise day to day workload to meet client deadlines
Ability to review and resolve complex issues
Demonstrates an understanding of risk associated with the role
College or University degree preferred

Act as the primary point of contact for all custody related queries from the Client
Maintaining and enhancing service provided to the Client
Ownership, management and resolution of all Client queries
Awareness of transition activity linked to the Client
Identifying and managing resolution of service delivery root causes
Initiating frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction and demonstrate proactive service
Participating in Service Reviews as required
Building and maintaining strong relationships with all internal partners
Maintaining and monitoring all client data and standing instructions
Monitoring and resolution of cash and stock exceptions
Ensuring day to day funding requirements are in line with client standing instructions
Resolving all ASL situations in a timely manner
Ensuring compliance with all NT risk policies and adherence to ‘Best Practice’ documents