Client Service Associate - Minneapolis at Brighton Jones

Minneapolis, Minnesota, United States

Brighton Jones Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Wealth ManagementIndustries

Requirements

  • 1 - 4 years of experience in an administrative role, experience in the financial services industry is preferred
  • Undergraduate degree desired; Business, Economics, Finance, or Accounting degree preferred
  • Self-motivated and takes pride in providing exceptional support to clients and the team
  • Proficiency in Microsoft Office Suite products (Word, Excel, Windows) required; Salesforce experience a plus
  • Expected to learn other position-related systems on the job

Responsibilities

  • Provide administrative oversight and support the Lead Advisors on strategic needs
  • Prepare various administrative deliverables which directly support client retention and growth; prepare and process documentation related to client onboarding, implementation, and on-going client maintenance
  • Act as a primary point of contact for custodians around all operational and tactical service matters
  • Gather, organize, and input client and prospective client data into the CRM (Salesforce); manage data accuracy and integrity and keep records current
  • Assist advisory team members coming out of client and prospective client meetings with any post-meeting action items
  • Handle money movement requests including capital calls, distributions, journals, trades, and asset transfers
  • Provide support and respond to task requests from team members in a timely and accurate manner; follow up to ensure completion
  • Assist with calendaring functions and internal meeting preparation
  • Assist with ad hoc client projects that promote client service/experience, including projects that support the broader service team
  • Coordinate client touchpoints which drive client experiences including anniversaries, thank you notes, flowers and/or gifts
  • Oversee quality control to mitigate errors on any client-related paperwork

Skills

Key technologies and capabilities for this role

SalesforceCRMClient OnboardingData ManagementAdministrative Support

Questions & Answers

Common questions about this position

What experience is required for the Client Service Associate role?

1-4 years of experience in an administrative role is required, with experience in the financial services industry preferred; an undergraduate degree is desired, preferably in Business, Economics, Finance, or Accounting.

What is the company culture like at Brighton Jones?

Brighton Jones has a purpose-driven, client-focused culture emphasizing continuous growth, collaboration, community, and a dynamic team-based approach, recognized with 15 consecutive 'Best Places to Work' awards.

Is this a remote position or does it require working in Minneapolis?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Client Service Associate position?

Strong candidates are self-motivated individuals who take pride in providing exceptional support to clients and the team, with exceptional organizational, problem-solving, and detail-oriented skills.

Brighton Jones

Wealth management and financial planning services

About Brighton Jones

Brighton Jones provides wealth management services by acting as a Personal CFO for individuals and families. Their approach includes comprehensive financial planning and management, helping clients align their financial resources with their personal values and life goals. They serve a diverse range of clients, from those with less than $500,000 in assets to those with over $10,000,000, including savvy investors and families focused on financial education. Brighton Jones differentiates itself from competitors by emphasizing a holistic approach that considers both financial and emotional well-being, going beyond traditional fiduciary advice. Their goal is to help clients thrive by offering tailored financial strategies that integrate all aspects of their financial lives.

Seattle, WashingtonHeadquarters
1999Year Founded
VENTURE_UNKNOWNCompany Stage
Financial ServicesIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Vacation
Paid Holidays
Parental Leave
Commuter Benefits
Wellness Program

Risks

Robo-advisors' low-cost services may attract Brighton Jones' tech-savvy clients.
DIY financial planning tools could reduce demand for traditional advisory services.
Investments in volatile sectors expose Brighton Jones to significant market risks.

Differentiation

Brighton Jones acts as a Personal CFO, offering comprehensive financial planning services.
They emphasize a holistic approach, integrating personal values with financial goals.
Their client-centric model serves a diverse clientele, from small investors to high-net-worth individuals.

Upsides

Growing demand for ESG investing aligns with Brighton Jones' holistic approach.
Aging population increases demand for retirement planning, benefiting Brighton Jones' services.
AI integration in wealth management enhances personalized client experiences, a strength for Brighton Jones.

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