Client Service Analyst at Global Payments

Pune, Maharashtra, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FintechIndustries

Requirements

Bachelor's Degree or the equivalent of training and experience
Typically no relevant experience required
Preferred: Typically minimum 2 years relevant experience in the credit card industry

Responsibilities

Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services
Respond to client inquiries, understand their technical questions, assess needs, and suggest or promote solutions (including alternative products or services)
Undertake research and develop proposals for new solutions to solve technical problems
Follow up on the status of outstanding issues
Use databases or other computerized systems to maintain up-to-date documentation
Learn the industry, system, module, and product to interact with clients
Facilitate client inquiries and conduct research to solve issues within established guidelines
Receive education for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology
Assist in clarifying impact with clients, validate through internal research, facilitate technical interactions, track issue status, validate corrective actions, and communicate resolutions to clients
Have direct contact with clients to assist in issue resolution or problem definition
Listen to calls with technical teams, account management, vendors, and/or clients when necessary, update issue tracking systems with direction, and keep clients informed
Analyze and evaluate client-initiated changes (e.g., options maintenance requests) through client consultation, internal research, and best practices; may perform account maintenance and verify system changes
Build credibility with clients through knowledge of systems and product functionality
Interpret technical client issues and project requests